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Network Service Engineer

 

Network Service Engineer

  • JR-126009
  • Singapore
  • Information Technology
  • Full time
Network Service Engineer

Who are we?

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:

Responsible for: network operations, incident resolution and request fulfillment, capacity management, coordination with vendors, reporting, documentation, troubleshooting, and resolution of reported and detected faults. Performs effective maintenance to the equipment to prevent faults from occurring; cooperation with internal teams and external service providers.

Responsibilities

  • Monitor and ensure network uptime and SLA compliance for the global network.

  • Maintain, monitor and support enterprise network operations.

  • Act as the first line of support for Network issues.

  • High and low severity tickets (Incidents, Requests, Problems) triage, troubleshooting, resolution and escalation

  • Resolve internal customer issues and work closely with customers and vendors until resolution.

  • Perform level 2 network support in case of RMA such as configuring switches, routers, and other network devices.

  • Perform troubleshooting and health checks, configuration modification, and upgrades

  • Vendor management, cooperation and escalation for ISP's and OEM's to support the infrastructure.

  • Follow network configuration and design principles

  • Ensure that monitoring, CMDB and asset repositories are up to date.

  • Actively works in performing network devices and components monitoring and resolving monitoring events.

  • Document and publish approved KB articles, work instructions and procedures for internal reference

  • Notify customers in the event of an incident and maintenance activity.

  • Incoming email communication This includes activating the conference bridge and coordination with the cross-functional team.

  • Responsible for support coordination and timely escalation to other teams

  • Willing to work in multi-national team and 24x7 operation to cover different time zone.


Qualifications

  • Bachelor's degree or equivalent combination of education and related work experience

  • Basic knowledge of ServiceNow and ITIL process to understand the Incident, Request & Change process.

  • Understanding and experience in ticket prioritization and management.

  • Demonstrable experience in supporting global network infrastructure (troubleshooting, operations, configurations)

  • Demonstrable experience in troubleshooting on various OSI levels.

  • Intermediate knowledge and experience of routing and switching protocols (OSPF, BGP, STP, VLAN, etc.) and network hardware (switches, routers, firewalls, etc.) Juniper preferred.

  • Hands-on experience in production network configuration changes         

  • Experience in network monitoring configuration and use of packet capture tools.

  • Basic understanding of security best practices concerning all aspects of the network (PAN Firewalls, Cisco ISE, Global Protect, SSL, IPsec, Dot1x).

  • Experience in troubleshooting wireless networks (standards, security, radio placement, etc). Cisco Meraki preferred.

  • Basic knowledge and understanding of load balancers and firewalls. F5 and Palo Alto preferred.

Eligibility Requirements:

  • Legal authorization to work in Singapore is required. Equinix may agree to sponsor an individual for an employment visa.

  • Any offer of employment is conditioned upon the successful completion of a background investigation

  • Fluent in English language.

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.