IP Network Service Engineer

Job Description:

Who are we? 

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:

Part of a wider Global Technical Assistance department, this role will have responsibility to operate, monitor and support Equinix networks across EMEA/APAC/AMER regions.

Performing 2nd and 3rd level troubleshooting to resolve system & network performance related issues, whilst driving continuous service improvements and working closely with the Service Delivery Team to ensure an outstanding service to all partners.

To support the 24 hour nature of the business, this position will participate in an on-call rotation and although predominantly office based there are times when you will be required to work in our datacenters.

Responsibilities:

• Drive incident and problem to root cause, document, follow up and track on remedial/preventive actions

• Interface between Network Engineering departments and SMC

• Drive toolbox improvement and new features' request.

• Reviews the metrics and identifies opportunities to improve the efficiency of the Network Engineering departments

• Monitor and review network performance, reliability and security.

• Troubleshooting of Network and Server and Service issues, Supporting SMC – Service Engineering team and Customers.

• Identify operational issues (performance, reliability and security) and suggest solutions

• Working in a distributed EMEA Network operations support team.

• Schedule network maintenances and upgrades when appropriate.

• The role is typical in office environment but requires sometimes to work in our data centers.

• This position will participate in on call rotation to support network incident resolution.

• Perform on-call support

• May perform other duties as assigned.

Requirements:

• Bachelor’s Degree in Computer Science, Computer Engineering or work related discipline

• 3-5 years of experience in the field of networking and server engineering

• Deep understanding Open Stack technology and Network Function Virtualization (NFV) from practical work experience

• Knowledge of Linux (Red Hat, Ubuntu and KVM), Cisco (IOS, IOS XR and Nexus)

• Network and Server monitoring skillset (Zabbix, Nagios…)

• Deep knowledge of packet based networks, routing, redundancy and transport protocols (OSPF, BGP, MPLS, VRF and VXLAN) on several network vendor

• Clear understanding of Container technology’s (Docker)

• In depth experience in Private (OpenStack based) and Public Cloud (AWS/Azure or similar)

• Experience with Cloud networking especially related to OpenStack deployments.

• Familiar with VPP/FD.io, VxLAN and EVPN similar networking tools

• Should have extensive understanding of Cloud Deployment Scenarios e.g. NFV stack or BareMetal deployments (IaaS/Ironic) etc.

• Script programming languages (python, bash…)

• Must be able to lead multiple projects concurrently and work under deadlines on high-demand environment.

• Project planning and management skills, including ability to identify and assess risks

• Flexibility, able to work people cross borders and functions.

• Fluent in English in speaking and writing is required

Preferred

• Script programming languages (python, bash…)

• Automatization mind set for server/network tasks

• Security background configuring firewalls and IDS / IPS

• ITILv3

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.