Network Service Engineer III

Who are we?

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:

Responsible for: global network operations, participation in projects and on-site support, incident resolution and request fulfillment, capacity management, cooperation with vendors, reporting, documentation, troubleshooting, and resolution of reported and detected faults. Performs effective maintenance to the equipment to prevent faults from occurring; cooperation with internal teams and external service providers.

Responsibilities

• Monitor and ensure network uptime and SLA compliance for the global network.

• Participate in infrastructure projects

• Provide network on-site support as required

• Maintain, monitor and support enterprise network operations.

• Act as the second line of support for Network issues and escalation for lower Tier.

• High and low severity tickets (Incidents, Requests, Problems) triage, troubleshooting, resolution and escalation

• Identification and proactive problem management

• Resolve internal customer issues and work closely with customers and vendors until resolution.

• Perform level 2 network support such as configuring switches, routers, and other network devices.

• Perform advanced troubleshooting and health checks, configuration modification, and upgrades

• Vendor management, cooperation and escalation for ISP's and OEM's to support the infrastructure.

• Follow network configuration and design principles

• Support processes and procedures automation for network operations

• Document and publish approved KB articles, work instructions and procedures for internal reference

• Willing to work in multi-national team and 8x5 operation in the follow the sun model.

• Participate in the periodic weekend on-call and ad-hoc weekend or after hours activities.

Qualifications

• Bachelor's degree or equivalent combination of education and related work experience

• Basic knowledge of ServiceNow and ITIL process to understand the Incident, Request, Problem & Change process.

• Understanding and experience in ticket prioritization and management.

• Demonstrable experience in supporting global network infrastructure (troubleshooting, operations, configurations)

• Demonstrable experience in troubleshooting on various OSI levels.

• Advanced knowledge and experience of routing and switching protocols (OSPF, BGP, STP, VLAN, etc.) and network hardware (switches, routers, firewalls, etc.) Juniper preferred.

• Hands-on experience in production network configuration changes and troubleshooting         

• Experience in use of packet capture tools.

• Intermediate understanding of security best practices concerning all aspects of the network (PAN Firewalls, Cisco ISE, Global Protect, SSL, IPsec, Dot1x).

• Experience in troubleshooting wireless networks (standards, security, radio placement, etc). Cisco Meraki preferred.

• Intermediate knowledge and understanding of load balancers and firewalls. F5 and Palo Alto preferred.

• CCNP, CCIE or similar professional level certification preferred

Mandatory Requirement:

• Must be Australian Citizen

• NV1 Security clearance from AU govt. required

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.​