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Job Summary
As a Network Operations Tier 2 team member, reporting to the Manager of Equinix Global Network Operations, you will be a technology leader ensuring the reliability and security of our strategic network platforms.  These platforms include but are not limited to Cisco/Juniper LAN/WAN, Palo Alto Firewalls, Mist and Meraki Access Points and F5 load balancers.  In this role, you will strategically focus on Equinix’s WIFI technology platforms but also be able to provide support to our other platforms on an as needed basis.  You will provide second level support of break/fix, service requests, observability improvement, documentation/reporting, capacity management, and provide critical feedback to Engineering and Architecture teams.  You will collaborate closely with Engineering, Architecture, Infosec and AppDev teams to drive performance optimization, implement best practices, and ensure a secure environment.  In addition, act as SME for SolarWinds and other monitoring tools. 

Responsibilities

• Monitor and ensure network uptime and SLA compliance for the global network

• Participate in infrastructure projects

• Provide network on-site support as required

• Maintain, monitor and support enterprise network operations

• Act as the second line of support for Network issues and escalation for lower Tier

• High and low severity tickets (Incidents, Requests, Problems) triage, troubleshooting, resolution and escalation

• Identification and proactive problem management

• Resolve internal customer issues and work closely with customers and vendors until resolution

• Perform level 2 network support such as configuring switches, routers, and other network devices

• Perform advanced troubleshooting and health checks, configuration modification, and upgrades

• Vendor management, cooperation and escalation for ISP's and OEM's to support the infrastructure

• Lead configuration of SolarWinds and other tools for network operations/monitoring

• Follow network configuration and design principles

• Support processes and procedures automation for network operations

• Document and publish approved KB articles, work instructions and procedures for internal reference

• Willing to work in multi-national team and 8x5 operation in the follow the sun model

• Participate in the periodic weekend on-call and ad-hoc weekend or after hours activities

 

Qualifications

• Bachelor's degree or equivalent combination of education and related work experience

• Proven experience as a Network Operations T2 team member or in a similar role, with strong focus on WIFI infrastructure and observability

• Industry knowledge and hands on experience of ServiceNow and ITIL process to understand Incidents, Requests, Problems & Change processes

• Hands on experience in troubleshooting complex wireless networks (standards, security, radio placement, etc). Cisco Meraki and Juniper MIST

• Demonstrable experience in supporting global network infrastructure (troubleshooting, operations, configurations) and OSI layers

• Advanced knowledge and experience of routing and switching protocols (OSPF, BGP, STP, VLAN, etc.) and network hardware (switches, routers, firewalls, load balancers etc.) Juniper/Cisco/Palo Alto/F5 preferred

• Multi-Year hands-on experience in production network configuration changes and troubleshooting         

• Experience in use of packet capture tools such as Wireshark

• SolarWinds network monitoring experience for large global network (LAN/WAN)

• Intermediate understanding of security best practices concerning all aspects of the network (PAN Firewalls, Cisco ISE, Global Protect, SSL, IPsec, Dot1x)

• Possess excellent English verbal and writing skills

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 90,000 - 136,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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