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Network Service Engineer II

 

Network Service Engineer II

  • JR-123440
  • Singapore
  • Information Technology
  • Full time
Network Service Engineer II

Who are we? 

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:

Part of a wider Global Technical Assistance department, this role will have responsibility to operate, monitor and support Equinix networks across EMEA/APAC/AMER regions.

Performing 2nd and 3rd level troubleshooting to resolve system & network performance related issues, whilst driving continuous service improvements and working closely with the Service Delivery Team to ensure an outstanding service to all partners.

To support the 24 hour nature of the business, this position will participate in an on-call rotation and although predominantly office based there are times when you will be required to work in our data centers.

Responsibilities

  • Drive incident and problem to root cause, document, follow up and track on remedial/preventive actions
  • Interface between Network Engineering departments and SMC.
  • Collaborate with partners, carrier providers and our hardware vendors to manage and troubleshoot the network (circuits, cross connects and trouble case management)
  • Drive tool improvement and new features request.
  • Reviews the metrics and proactively identifies opportunities to improve the efficiency of the Network Engineering departments.
  • Monitor and review network performance, reliability and security.
  • Troubleshooting of Network issues, supporting SMC – Service Engineering team and Customers.
  • Identify operational issues and suggest design alterations to address these issues.
  • Working in a distributed GLOBAL Network operation support team.
  • Schedule network maintenances (CMR’s), including MOP’s and upgrades driven through the global change management process and implement error free environment.
  • Creates and modifies the documented guidelines, cheat sheets used by the Ops team, etc and providing training for new starters.
  • The role is typical in office environment but requires sometimes to work in our data centers.
  • This position will participate in on call rotation to support network incident resolution.
  • May perform other duties as assigned.

Requirements

Essential

  • Bachelor’s Degree in Computer Science, Computer Engineering or related discipline
  • 3-5 years of experience in the field of Networking/Telco preferably with operational experience in an ISP/Carrier environment.
  • Multi-Vendor knowledge for Infinera, Ciena, Cisco (Photonics/NCS), Nokia and Juniper.
  • In-depth knowledge of Optical Transport Networks SDH/OTN/DWDM transmission systems including passive optical networks, coherent transponders, Flexible Photonic Architectures, EDFAs amplifiers and ROADM.
  • Deep knowledge of, Packet Based Networks, Routing, Redundancy Protocols like, OSPF, BGP, VRRP, MPLS, Ethernet
  • Applied expert knowledge of LAN, WAN, internet technologies
  • Must be able to manage multiple projects concurrently, work under deadlines, maintain budget, and be able to produce under a mission critical environment.
  • Fluent English in speaking and writing is required
  • Excellent verbal and written communication skills
  • Project planning and management skills, including ability to identify and assess risks
  • Flexibility
  • Perform on-call support

Desirable

  • Skills on UNIX, Linux and monitoring tools and programming languages
  • Experience with Ciena 6500, Waveserver Classic/Ai/5, Infinera DTN, Coriant G30.
  • Experience with Ciena MCP
  • Experience with Infinera DNA
  • Security background configuring Firewalls
  • ITILv3

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.