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Network Service Engineer

 

Network Service Engineer

  • JR-125402
  • Dallas
  • Information Technology
  • Full time
Network Service Engineer

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: As a Network Service Engineer, you will primarily focus on operational activities of the Equinix global network infrastructure across AMER, APAC, and EMEA regions. In this role, you will actively troubleshoot network issues, perform infrastructure maintenances, and participate in on-call rotation to provide global technical assistance to customers.

Responsibilities

  • Provide level 2/level 3 network operations support on multi vendor equipment by diagnosing faults and upgrading software and hardware to deliver business critical services to external customers

  • Troubleshoot and resolve complex issues on various physical and virtual network device types such as switches, routers, and firewalls.

  • Plan and perform network maintenances including configuration changes, software upgrades, and hardware swaps.

  • Assess problem patterns, recommend solutions, and apply fixes to resolve those.

  • Analyze metrics and identify opportunities to improve network for reliability, performance, and security.

  • Participate in periodic on-call rotation after business hours to provide support for critical incidents.

  • Engage vendors as necessary to troubleshoot problems and evaluate root causes. 

  • Collaborate with other network and cross functional teams globally to help resolve escalations and provide input for developing new tools and features.

  • Lead multiple issues or projects concurrently in a high-demand environment.

  • Follow operational processes and procedures as outlined.

Qualifications

  • Bachelor’s degree in Computer science or equivalent

  • 5+ years of network operations/engineering experience

  • Deep understanding of network protocols and technologies: BGP, OSPF/ISIS, MPLS, QoS, VXLAN, EVPN, IPv4/6, NFV, VNF

  • Excellent hands-on experience with various network platforms by different vendors: Cisco, Juniper, Arista, Nokia, Palo Alto.

  • Good exposure to variety of network monitoring and troubleshooting tools: Zabbix, Cricket, Grafana, REST API.

  • Thorough Knowledge of data centers, on-premises infrastructure, and public clouds: AWS, Azure, GCP, OCI.

  • Expertise with Linux and containers: CentOS, Ubuntu, OpenStack, Kubernetes.

  • Familiarity with scripting: Python, Go.

  • Certifications such as CCNP, JNCIP are preferred

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an IBX or office. 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.