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Network Service Delivery Engineer

 

Network Service Delivery Engineer

  • JR-122385
  • Singapore
  • Information Technology
  • Full time
Network Service Delivery Engineer

Who are we? 

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.


Job Profile Summary

Proactively Performs Network Fulfilment Activities. Highlights issues and drives resolution when required. Acts as mentor and technical coach for NSD Engineer I. 

Responsibilities

Network Fulfilment

· Performs Network Service fulfilment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)
· Picks up where OTA has failed and fulfils the order based on customer requirements while maintaining SLA targets
· Generates metrics based on Service Delivery metrics on a periodic basis

Problem Solving/Assessment

· Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues
· Helps identify process gaps and issues
· Dynamic forward thinking to ensure customers are not impacted by process/technical failures
· Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

Release Management

· Obtains, creates and documents business requirements engaging multiple stakeholders
· Supports and manages cross-functional BRDs
· Works with the BSA's and Dev team on solution design and development
· Reviews functional design (FD)
· Partners with stakeholders to analyze, define and document business processes within and across functional areas
· Utilizes Lean Six Sigma methodology, supporting the design or improvement of business processes
· Assist in performing user acceptance testing (UAT)
· May be responsible for ensuring UAT is fully planned and executed
· Assesses testing progress
· Updates process and procedural documentation
· Completes post deployment analysis

Project Management

· Supports project plans and resources, helping to ensure resources are in the right place at the right time
· Works with stakeholders to gain alignment through implementation and post-implementation stages
· Communicates team progress
· Applies appropriate project management skills and best practices including Lean Six Sigma
· Helps identify risks and issues

Reporting and Metrics

· Status reporting providing periodic project updates, highlighting risks, issues and concerns
· Performs ad-hoc reporting

CSI

· Takes part in cross functional discussions to drive issues, challenges and prioritization efforts
· Updates CSI and Issues logs ensuring the relevant detail is provided
· Develops CSI opportunities for the wider team to review

Qualifications

· Bachelors Degree Or Equivalent Experience
· Full CCNA qualification

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.