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Network Service Delivery Engineer III

 

Network Service Delivery Engineer III

  • JR-127139
  • Sunnyvale
  • Information Technology
  • Full time
Network Service Delivery Engineer III

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: Partners with IT to ensure delivery and support of applications aligned to support the data centers and customer needs. Leads projects from inception to completion with matrix, global teams.

Responsibilities

  • Responsible for researching and analyzing business functions and system requirements for process workflow design and technical design documentation

  • The ITSM Business Analyst translates operational and technical needs

  • Responsible for running the implementation, configuration, workflow programming/development, and ongoing system administration for the select modules within ServiceNow and SFDC

  • Partners with internal business stakeholders to analyze, define and document business requirements and work with IT team to define our requirements and ensure smooth delivery

  • Participate in multiple multi-functional interlocks representing Network requirements and support for Applications

  • Understands business environment and helps to connect/align relevant business collaborators

  • Participate in Agile based requirement grooming, attending sprints in automation of ITSM Projects

  • Hands on Experience with IT Organizational Change, Problem Management, Vendor and Supplier management methodologies and principles

  • Reviews functional designs for applications, integrations and conversions and work closely with BSAs and DEV teams to ensure solution meets requirements

  • Ability to work on multiple functions and integrations with third party products

  • Keeps up to date with industry trends and vendor capabilities to review robust functional designs

  • Provides inputs into business processes based on design capabilities

  • Acquires, builds and documents business requirements engaging multiple stakeholders

  • Builds BRD (business requirements document), leading multi-functional and cross-regional reviews

  • Works with the IT and Dev team on solution design and development

  • Partners with team members to analyze, define and document business processes within and across functions

  • Applies Lean Six Sigma methodology; may craft or improve business processes

Qualifications:

  • 3+ years of experience

  • Demonstrated ability in Networking

  • Bachelor's in Information Systems, Business or related field

  • Significant professional experience as a business analyst for an enterprise ITIL/ITSM platform

  • Experience conducting facilitated workshops for requirements analysis

  • Experience creating workflows using formal notation such as Business Process Modeling Notation (BPMN)

  • ITIL/ ITSM Foundation Certification is required

  • PRINCE2 Foundation Certification/Six Sigma Yellow Belt/PMP/Scrum Master – Preferred

  • Networking certification CCNA/CCNP,/JNCP is a plus but not required

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.