Network Service Delivery Engineer II

Equinix is the world’s digital infrastructure company, operating 240 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 2,000+ networks and 3,000 cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary: Proactively Performs Network Fulfillment Activities. Highlights issues and drives resolution when required. Acts as mentor and technical coach for NSD Engineer I. 

Responsibilities

Network Fulfillment

• Perform TUC duties

• Interact with CSM, CSAs, IBXs and customer

• Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)

• Picks up where OTA has failed and fulfils the order based on customer requirements while maintaining SLA targets

• Generates metrics based on Service Delivery metrics on a periodic basis

• Problem Solving/Assessment

• Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues

• Helps identify process gaps and issues

• Dynamic forward thinking to ensure customers are not impacted by process/technical failures

• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

Release Management

• Obtains, creates and documents business requirements engaging multiple stakeholders

• Supports and manages cross-functional BRDs

• Works with the BSA's and Dev team on solution design and development

• Reviews functional design (FD)

• Partners with stakeholders to analyze, define and document business processes within and across functional areas

• Utilizes Lean Six Sigma methodology, supporting the design or improvement of business processes

• Assist in performing user acceptance testing (UAT)

• Supports project plans and resources, helping to ensure resources are in the right place at the right time

• Works with stakeholders to gain alignment through implementation and post-implementation stages

• Communicates team progress

• Helps identify risks and issues

• Reporting and Metrics

• Status reporting providing periodic project updates, highlighting risks, issues and concerns

• Performs ad-hoc reporting

• CSI

• Takes part in cross functional discussions to drive issues, challenges and prioritization efforts

• Updates CSI and Issues logs ensuring the relevant detail is provided

• Develops CSI opportunities for the wider team to review

Qualifications

• Bachelors Degree Or Equivalent Experience

• Full CCNA qualification

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

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Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.