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Network Service Delivery Eng Senior Staff

 

Network Service Delivery Eng Senior Staff

  • JR-120885
  • Sunnyvale
  • Information Technology
  • Full time
Network Service Delivery Eng Senior Staff

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.   

 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary:  Assists in managing and directing the team, drives strategies to improve business processes. Coaches and mentors all NSD Engineers acting as the senior figure and leader within the team.

Responsibilities

Network Fulfillment

  • Advises, coaches and guides on Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, IX, ECX etc.)

  • Perform complex business systems requirement analysis work working with operation functions in the areas like quoting, ordering, order fulfillment, system provisioning and production issue support

  • Reviews the metrics, improves the efficiency of the fulfillment (per customer and per transaction), and presents the data to cross-functional teams to improve the effectiveness and quality of our products

Problem Solving/Assessment

  • Determines and applies appropriate methodologies and tools for analyzing a range of complex, functional and/or cross-functional issues (often complex or with a high level of ambiguity)

  • Provides recommendations that consider the needs of cross functional teams

  • Proactively Identifies process gaps/issues and recommends areas for improvement

  • Assesses impact of manual workarounds using time/motion studies

  • Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate

  • Facilitates discussions and drives resolution where disagreement exists, escalating where necessary

Release Management

  • Obtains, creates and documents business requirements engaging multiple stakeholders

  • Creates BRD (business requirements document), managing cross-functional and cross-regional reviews

  • Works with the BSA's and Dev team on solution design and development

  • Assesses solutions from multiple angles, recommending alternatives where appropriate

  • Reviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirements

  • Partners with stakeholders to analyze, define and document business processes within and across functional areas

  • Utilizes Lean Six Sigma methodology;  may design or improve business processes

  • Facilitates workshops to drive agreement where appropriate

  • Assists in performing user acceptance testing (UAT)

  • Responsible for ensuring  UAT is fully planned and executed

  • Assesses testing progress

  • Manages process and procedural documentation

  • Completes post deployment analysis, monitoring and control, providing recommendations for improvement

  • Assesses post project benefits and success

  • Builds training material and deliver training

Project Management

  • Creates, manages, and leads larger project plans and resources, executing them using appropriate tools and techniques

  • Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring

Communicates team progress

  • Creates scope, project charter and stakeholder analysis

  • Applies appropriate project management skills and best practices including Lean Six Sigma

  • Identifies and manages risks and issues, recommending suitable mitigation plans

Reporting and Metrics

  • Leads status reporting, highlighting risks, issues and concerns

  • Makes recommendations for improvement based on report results

  • Creates and publishes more complex dashboards

CSI

  • Champions changes to enable customer benefits

  • Assesses priority based on fit to agreed organizational criteria

  • Supports in driving consistency and alignment across different functional teams

  • Recommends alternative solutions, escalating where disagreements persist

  • Leads and facilitates cross functional discussions to drive issues, challenges and prioritization efforts 

  • Updates CSI and Issues logs ensuring the relevant detail is provided

  • Is a CSI advocate, pro-actively driving CSI opportunities through to completion 

Qualifications

  • Bachelors Degree Or Equivalent Experience in Business systems, Engineering

  • Agile development methodologies

  • 5+ years experience

  • PRINCE2 Foundation Certification/Six Sigma Yellow Belt (Or Relevant Experience)

  • ITIL Foundation Certification

  • Networking certification CCNA/CCNP,/JNCP is a plus

 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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