Network Operations Center Service Engineer III

Who are we? 

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

This is a position in the Global Network Service Management Center department. NOC Service engineers are responsible to operate, monitor and support Equinix network and server systems in APAC region primarily and global cases as well. Performs 1st and 2nd level troubleshooting, using tools and utilities to resolve system/network performance and related system/network issues. Drive full resolution working closely with the Global Network Service Technical Assistance Team to insure the best quality of service to our customers.

Responsibilities

• Drive incidents to resolution, document, follow up and keep track on full resolution

• Interface between customer and other supporting departments

• Drive tools improvement and new features request.

• Reviews the metrics and identifies opportunities to improve the efficiency of the Edge Services with the Global Network Service Technical Assistance departments

• Monitor and review network performance, reliability and security.

• Troubleshooting of Network and Server and Service issues, Supporting NOC – Service Engineering team and Customers.

• Identify operational issues and suggest design alterations to address these issues.

• Working in a distributed Global Network operations support team.

• Schedule network maintenances and upgrades when appropriate.

• The role is on shift environment

• May perform other duties as assigned.

Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering or work related discipline

• 5 years of experience in the field of networking and server engineering

• Deep understanding Open Stack technology and Network Function Virtualization (NFV) from practical work experience

• Knowledge of Linux (Red Hat, Ubuntu and KVM), Cisco (IOS, IOS XR and Nexus)

• Clear understanding of Container technology’s (Docker)

• Network and Server monitoring skillset (Zabbix, Nagios…)

• Knowledge of packet based networks, routing, redundancy and transport protocols (OSPF, BGP, MPLS, VRF and VXLAN) on several network vendor

• Must be able to manage multiple tasks concurrently, work under pressure, and be able to produce under a mission critical environment.

• Flexibility, able to work with people cross borders and functions.

• Customer facing experience

• Team spirit

• Great communicator

Desirable

• Script programming languages (python, bash…)

• Automation mind set for server/network tasks

• Security background configuring firewalls and IDS / IPS

• ITILv3

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.​
 

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