Manager, Sales Strategy and Operations

Who are we?

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Responsibilities
Pre-Sales Administration and Transactions Coordination

• Coordinates all pre-sales activity for large, strategic customers (complex accounts in region)

• Solves complex issues by engaging internal support teams

• Takes on Sales Support Associate (SSA) Lead role from Hub for countries without SSAs

• Provides ongoing dedicated Sales Support to local Sales team

• Provides input for Hub on issues to escalate

• Ensures Salesforce.com is up to date at Account, Opportunity, and Case level for supported Sales Team

• Monitors and manages case workload, identifying areas where caseload can be reduced or balanced with other SSAs

• Owns outside projects (defining, reporting on, and driving to completion) to improve SSA role

Customer Engagement

• Participates in face-to-face customer meetings as trusted pre-sales advisor together with Sales representatives

• Prepares and presents the operations part of quarterly business review (QBR)

• Gathers customer feedback on Equinix processes and identifies improvement opportunities to increase customer satisfaction

• Understands future customer builds and timing

• Handles Customer escalations and works cross- functionally to resolve them

Complex Deal Support

• Reviews pipeline with Sales representatives and identifies deals to work on

• Project manages multi-country deals engaging local SSAs

• Coordinates deal requirements with cross-functional deals to structure deal upfront

Data Integrity

• Leads data improvement initiatives for country or region (Siebel, Salesforce.com)

• Uses management reports to define corrective actions (Billing)

• Proactively cleans up data on committed opportunities

Process and Policy adoption and reinforcement

• Monitors Sales compliance to policies in Sales Support

• Flags non-compliance to management

• Participates in cross-functional workshops to represent Sales Support

• Acts as a subject matter expert (SME) for tool or process

• Gathers input for business requirement documents (BRD)

• Participates in UAT testing

• Creates and/or delivers process and policy training to Sales Teams as needed

Qualifications

• Bachelor's degree

• 5 years of relevant work experience

• Experience leading a team in a matrix organization

• Background in telecommunications/high-technology organizations preferred

• Excellent communications and collaboration with internal stakeholders and customers

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