Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.
The Sales Transaction Support team is a collection of sub-teams that are responsible for several portions of the quote to cash lifecycle, including supporting the sales team with the creation of quotations and Sales Orders, booking of Sales Orders, post-booking Order Management, and churn order creation and processing. As the Manager, you'll be responsible for the day to day operations of the team supporting the AMER region ensuring consistency, efficiency, and compliance with policies and procedures. Interaction with cross functional stakeholders from Sales, Revenue Operations, Customer Care, Commercial Solutions, Legal, Product, and Operations, as well as working with global peers will be key to success in this role. The ability to think creatively, balance the customer’s and company’s needs, and challenge the status quo are critical skills to possess as the Manager of this team.
Drives accountability for the performance and results of the team
Ensure Sales Orders meet business service level agreements regarding accuracy, completeness, and timeliness of processing (data entry, booking, passing to fulfillment).
Monitors and maintains the team’s adherence to all company policies and SOX controls, as well as the integrity of all Salesforce and Siebel CRM data
Act as a point of escalation for all issues related to the creation and processing of Quote and Sales Orders.
Management reporting across all Quote and Sales Order processes
Prioritize and recommend policy, process, and system improvements to increase accuracy and reduce intervals related to creation and processing of Quotes and Sales Orders.
Engages global peers to help define best practices and establish a collaborative forum for standardization
Identifies system and workflow process improvement opportunities (SFDC case management, Siebel, etc.) at the regional level and then engages global peers and cross functional stakeholders as needed to drive improvements and adoption
Participate in global initiatives related to Quote and Sales Order processes.
Engage with cross functional stakeholders, such as Sales, Commercial Solutions, Sales Engineering, Billing, Legal, and Customer Success, on change management related to process, policies, and systems
5+ years of relevant working experience. 7+ years experience preferred
Bachelor's Degree preferred
Experience in managing a team in a similar role
Excellent interpersonal and communication skills
Strong attention to detail is essential
Ability to balance and prioritize multiple projects for various internal customers
Process oriented with basic understanding of process improvement methods, such as Lean Six Sigma
Excellent organizational skills and ability to meet deadlines
Advanced MS Office in particular Excel and Word Skills
Self-motivated and able to identify new and emerging initiatives, define relevant Sales Transaction processes and present the value and outcomes of findings and projects
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
You're now being redirected to the application website
Fill in your details
You're now being redirected to the application website
Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Please click here to see the “EEO is the Law” poster and supplement.
Please click here to see our EEO Policy Statement.
Please click here to see our Pay Transparency Policy Statement.
A one-time (for each page view) session cookie to provide protection against a security attack called "Cross-site scripting (XSS)". This cookie is mandatory, short lived (one page interaction) and contains no candidate personally identifiable information.
A permanent long lived cookie that is associated with your device. This is used to associate your candidate actions to your CRM record.
A temporary session cookie (lasts for 20 minutes after your last interaction). This is used to associate your candidate actions into "visits or sessions" and is recorded against your CRM record. This includes location data (city, country) which allows us to provide more localised and relevant job recommendations and other career related content.