Manager, Operations Training Development

Job Summary: Lead the vision for the creation and implementation of content for modern learning, virtual reality simulation, video scripting and improving the overall learning experiences for Global Operations. Oversee its design, development, and implementation, and assess its outcomes. Own the blueprint for developing content intelligences and a maturity model for content operations.  Ensures quality of deliverables to meet stakeholder expectations.

This agile, flexible, service-oriented person is an expert in techniques for developing content, Instructional Systems Design, and assessment strategies, as well as modern learning approaches and delivery methods of learning.  This person focuses helping customer solve challenges and is quite adept in front-end analysis, as well as the remaining training needs analyses elements. This person will supervise and mentor Instructional Designers on project work and practice-related process improvement activities and drive a LEAN, agile process.

Responsibilities

Training Program Management

• Develop, implement, and monitor training programs within an organization

• Identify critical knowledge, skills, and attitudes required to support performance

• Collaborate with Operations IBX (International Business Exchange) teams to identify needs for new content topics, and apply appropriate engaging learning delivery methods

Instructional Design

• Maintain a keen understanding of training trends, developments, and best practices for future learning deliveries, such as virtual reality, gamification, simulation and video

• Develop an evidence-based instructional strategy for different training or learning interventions based upon established learning objectives, learner needs and characteristics, and learning environments

• Stay abreast of changes in instructional design and adult education, and instructional technology, particularly as related to the impacts of emerging technology such as VR/AR, biometric measurement for assessment, etc.

Training & Training Delivery

• Deploy a wide variety of learning support ecosystems

• Utilize and introduce optimal methods

• Research and evaluate leading-edge learning concepts, methodologies, and techniques to determine relevant application

• Recommend technology tools and modalities for learning and performance support ecosystems

Project Management

• Manage multiple objectives, portfolios, curricula, projects, associates, and activities to prioritize and allocate time appropriately

• Drive maximum value delivery and high quality for job performance

• Ensure customer satisfaction throughout the lifecycle of the assigned projects

Metrics & Analytics

• Monitor, evaluate, and report on training program effectiveness

• Recommend measurement and assessment strategies for performance targets and learning activities

Team Leadership

• Model and drive quality and performance in the instructional design-development team

• Provide opportunities for ongoing development

• Provide direct supervision, mentoring, and guidance to all members of the instructional design-development team

Business Performance and Training Consulting

• Model and implement a holistic consultation process

• Manage the vision and strategy for the training experience within the organization

• Build strategic relationships with staff, partners, and customers to enhance the work environment, product quality and success, and client satisfaction

Thought Leadership and Strategy

• Envision, propose, advocate, and execute a strategy for training development

• Creatively apply extensive evidence-based and personal knowledge of adult learning theories, user-centric design, and business and organizational acumen to continuous improvement programs

• Utilize key measures (KPIs) and benchmarks to insure consistent delivery of high-quality training materials

Qualifications

• 5+  years of experience performing instructional design in large enterprises

• Experience and passion for leading, developing and supporting a team of professionals

• Track record of evidence-based creative solutions across the entire spectrum of the entire instructional design process

• Solid experience in a manufacturing or other hands-on technical environment

• Deep experience in solution system and curriculum design

• Solid project management and relationship skills

• Agile and LEAN project methodologies success

• Strong visual and media design/instructional message design skills

• A track record of guiding instructional designers and developers

• A strong portfolio of ILT, WBT, performance support, and immersive learning design across multiple modalities

• Strong experience in train-the-trainer implementations

Preferred Qualifications

• Articulate Storyline proficiency

• Microsoft PowerPoint, Excel, and Visio proficiency

• SnagIt and Camtasia proficiency

• Voice over standards and production knowledge

• Batchelor’s or master’s degree in instructional technology or instructional design preferred