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Manager, Operations Training Development

 

Manager, Operations Training Development

  • JR-123239
  • Remote
  • Training
  • Full time
Manager, Operations Training Development

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Job Summary: Lead the vision for the creation and implementation of content for modern learning, virtual reality simulation, video scripting and improving the overall learning experiences for Global Operations. Oversee its design, development, and implementation, and assess its outcomes. Own the blueprint for developing content intelligences and a maturity model for content operations.  Ensures quality of deliverables to meet stakeholder expectations.

This agile, flexible, service-oriented person is an expert in techniques for developing content, Instructional Systems Design, and assessment strategies, as well as modern learning approaches and delivery methods of learning.  This person focuses helping customer solve challenges and is quite adept in front-end analysis, as well as the remaining training needs analyses elements. This person will supervise and mentor Instructional Designers on project work and practice-related process improvement activities and drive a LEAN, agile process.

Responsibilities

Training Program Management

  • Develop, implement, and monitor training programs within an organization

  • Identify critical knowledge, skills, and attitudes required to support performance

  • Collaborate with Operations IBX (International Business Exchange) teams to identify needs for new content topics, and apply appropriate engaging learning delivery methods

Instructional Design

  • Maintain a keen understanding of training trends, developments, and best practices for future learning deliveries, such as virtual reality, gamification, simulation and video

  • Develop an evidence-based instructional strategy for different training or learning interventions based upon established learning objectives, learner needs and characteristics, and learning environments

  • Stay abreast of changes in instructional design and adult education, and instructional technology, particularly as related to the impacts of emerging technology such as VR/AR, biometric measurement for assessment, etc.

Training & Training Delivery

  • Deploy a wide variety of learning support ecosystems

  • Utilize and introduce optimal methods

  • Research and evaluate leading-edge learning concepts, methodologies, and techniques to determine relevant application

  • Recommend technology tools and modalities for learning and performance support ecosystems

Project Management

  • Manage multiple objectives, portfolios, curricula, projects, associates, and activities to prioritize and allocate time appropriately

  • Drive maximum value delivery and high quality for job performance

  • Ensure customer satisfaction throughout the lifecycle of the assigned projects

Metrics & Analytics

  • Monitor, evaluate, and report on training program effectiveness

  • Recommend measurement and assessment strategies for performance targets and learning activities

Team Leadership

  • Model and drive quality and performance in the instructional design-development team

  • Provide opportunities for ongoing development

  • Provide direct supervision, mentoring, and guidance to all members of the instructional design-development team

Business Performance and Training Consulting

  • Model and implement a holistic consultation process

  • Manage the vision and strategy for the training experience within the organization

  • Build strategic relationships with staff, partners, and customers to enhance the work environment, product quality and success, and client satisfaction

Thought Leadership and Strategy

  • Envision, propose, advocate, and execute a strategy for training development

  • Creatively apply extensive evidence-based and personal knowledge of adult learning theories, user-centric design, and business and organizational acumen to continuous improvement programs

  • Utilize key measures (KPIs) and benchmarks to insure consistent delivery of high-quality training materials

Qualifications

  • 5+  years of experience performing instructional design in large enterprises

  • Experience and passion for leading, developing and supporting a team of professionals

  • Track record of evidence-based creative solutions across the entire spectrum of the entire instructional design process

  • Solid experience in a manufacturing or other hands-on technical environment

  • Deep experience in solution system and curriculum design

  • Solid project management and relationship skills

  • Agile and LEAN project methodologies success

  • Strong visual and media design/instructional message design skills

  • A track record of guiding instructional designers and developers

  • A strong portfolio of ILT, WBT, performance support, and immersive learning design across multiple modalities

  • Strong experience in train-the-trainer implementations

Preferred Qualifications

  • Articulate Storyline proficiency

  • Microsoft PowerPoint, Excel, and Visio proficiency

  • SnagIt and Camtasia proficiency

  • Voice over standards and production knowledge

  • Batchelor’s or master’s degree in instructional technology or instructional design preferred

We offer Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more. 

For CO residents: In accordance with Colorado State Law (https://leg.colorado.gov/bills/sb19-085) the salary range for this role is $67K – $94K per year with 15% bonus target. 

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an IBX or office. 

 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com .  Please provide your contact information and let us know how we can assist you. 

 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.