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Manager, Network Service Engineering

 

Manager, Network Service Engineering

  • JR-130821
  • Remote
  • Ugong Pasig City
  • Information Technology
  • Full time
Manager, Network Service Engineering

Equinix is the world’s digital infrastructure company, operating 240 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 2,000+ networks and 3,000 cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

At Equinix Metal, we're out to Build a Better Internet™. Our goal is to make it easier for online innovators to succeed with infrastructure as they push the envelope of performance and value for their users. We do that by removing complexity wherever we can: elegant software, simple pricing, and forward-looking solutions.  

CORE VALUES
The entire Equinix Metal team lives by a common set of core values. These are embedded in our approach to the market, our customers, and how we work with each other. We expect new members of the team to show evidence of this and help drive our culture and values across our ecosystem.

Our core values are:

  • Excited about leading our industry

  • Driven, ambitious and persistent

  • Find creative solutions to hard problems

  • Effective at getting things done the right way

  • Community minded and do the right thing

  • Passionate about building a better internet

  • High motivation to succeed

  • Aptitude to learn about technology

  • Willingness to take measured risks 

Job Summary

The Manager of Network Service Engineering leads a regional team of network service engineers responsible for day to day operation, maintenance, and optimization of the Equinix Metal network.  This role works hand in hand with other regional managers, the department director, and other technical teams to ensure the Equinix Metal delivers first in class network experience for customers. This is a fully remote role and expected working hours are APAC time zone.

Responsibilities

  • Recruit, lead, and manage a regional team of Network Service Engineers

  • Manage operations schedule with assigned personnel to meet required coverage

  • Maintain operational efficiency to provide fill in and/or escalation coverage as needed

  • Lead the charge in incident response, communication, and service recovery

  • Ensure departmental policies, procedures, runbooks, etc. are operationally adopted

  • Ensure network infrastructure documentation is properly maintained

  • Plan and execute assigned internal projects (i.e. new site deployments, life cycling, new tooling)

  • Be a key contributor in planning and executing network maintenance activities

  • Lead in tuning and improving monitoring/alerting solutions

  • Be a key contributor in developing policies, procedures, and documentation

  • Mentor assigned personnel and track progress of professional development 

Qualifications

  • College degree or equivalent work experience

  • 10+ years working on large scale service provider networks and 5+ years in a senior role

  • Strong organization and time management skills

  • Impeccable verbal and written communication skills

  • Familiar with local marketplace, companies and the community within the assigned region

  • A strong understanding of customer service

  • Must be self-motivated and disciplined

  • Network hardware: Juniper, Arista, Nokia, Coriant, Opengear

  • Network protocols/technologies: BGP, EVPN, VXLAN, ISIS, MPLS, IPv4/6, MST/PVST, and many others     

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

View additional Equal Employment Opportunity information here.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.