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Manager, Global Billing & Credit Collection- Global Customer Accounts

 

Manager, Global Billing & Credit Collection- Global Customer Accounts

  • JR-127160
  • Singapore
  • Finance
  • Full time
Manager, Global Billing & Credit Collection- Global Customer Accounts

Who are we?

Equinix is the world’s digital infrastructure company, operating 220+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 76+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents. 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment, that is foundational to our core values as a company and is vital to our success.

You will lead a team of Account Management Leads that is dedicated to supporting the invoice to cash activities for a select group of Global Customer accounts. A critical role of the team will be to solve long-standing disputes and process bottlenecks, find new ways to reduce friction for these customers to work with us across the invoice to cash lifecycle. The team will closely partner with these customers to improve customer experience and drive customer satisfaction.

You will also be responsible for delivering the financial results for this group of customers, including Aged Debt, Customer Resolution SLO, and unapplied cash/credits. 

Responsibilities:

  • Partners with cross-functional teams that help solve problems, drive productivity and streamline end to end processes, identify policies and procedures, proactively seeking continuous improvement

  • Develops and builds relationships at a managerial level with Regional/Country Leaders, Sales, IBX Management, Operations, and other cross-functional teams to raise awareness and drive resolution of customer-impacting issues

  • Develop global alignment in the way we serve our global customers

  • Provides coaching and development for the team

  • Hires, onboards, and leads team of Global Account Lead to support our customers

  • Participation in quarter business reviews (QBR) to further enhance customer relationship

  • Serves as escalation point internally and externally for complex issues

  • Builds a strong and collaborative relationship with the Customers key decision maker and day to day operations team

Qualification:

  • Bachelor’s or equivalent professional qualification

  • 9+ years’ experience preferred

  • Requires a high level of analysis, judgement, negotiation, and problem-solving skills

  • Able to operate in the detail and contribute to process enhancements

  • Excellent collaboration skills with internal teams/external customers

  • Experience at identifying and delivering process efficiencies  

  • Requires working across multiple time zones

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.