Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
The Manager, Customer Project Manager will play a critical role in the managing of the organization by successfully leading a team of Customer Project Managers to meet or exceed performance goals while also identifying and driving key improvements.
The Manager is responsible for hiring, talent development, performance management and establishing positive team operating norms that provide Equinix Customers with a level of service above our competitors.
To be successful, this individual needs to be a critical thinker with extensive project management expertise, who can create and implement processes and tools independently and collaboratively across multiple regions.
This position will be responsible for, but not limited to the following specific duties:
Provide workload management, actively monitoring team capacity and assignments
Drive the continued development of the CPM role and its impact on partner organizations
Lead cross-functional teams that help drive improvements for the efficiency and strategy of the CPM Organization and our Customers
Provide leadership, guidance and mentoring for CPM team and peers
Serve as escalation point internally and externally, answer team questions & resolve team issues
Coordinate and manage regular meetings for team, including (but not limited to) individual 1:1s and full team meetings
Develop and communicate individual CPM performance goals
Coach and performance manage individual CPM’s against performance goals
Develop and maintain process and policy expertise at basic level
Grow relationships at a managerial level with Sales, IBX Management, Operations and other cross-functional teams
Assist in the development of processes around new products, services and policies
Participate in special projects as assigned
Bachelor’s degree required preferably in a technical subject, or equivalent experience
5+ years in a CSM or CSM management equivalent role or prior relevant experience
2+ years prior management experience required
Experience in a high pressure, customer facing role
Experience in a technical industry; preferably IT, telecommunications or data centers
Strong leadership skills - Required
Able to collaborate and build strong personal relationships across many teams
Strong negotiation and team-building skills with the ability to create consensus among cross functional teams and leaders
Highly organized, with attention to detail and a dedication to resolving issues
Calm and effective under pressure. Able to remain professional in high stress situations
Able to plan, execute and manage high volumes of work
Excellent written and verbal communication skills at all levels of Equinix and customer organizations
Effective presentation capability and style for all levels of the organization
Agent for change, creative thinker, decisive. Ability to work and make decisions independently.
Technical aptitude and understanding of the technical service industry preferred
Able to interact with all levels of internal and external clients
Requires strong decision making, analytical, and problem solving skills.
Able to train and/or mentor individual reports/individual reports and peers
Must be able to travel both domestically and internationally
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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