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Assistant Manager, Managed Services Operations

 

Assistant Manager, Managed Services Operations

  • JR-122514
  • London
  • Manchester
  • Slough
  • Managed Services
  • Full time
Assistant Manager, Managed Services Operations

Equinix is one of the fastest growing data centres companies, growing connectivity between clients worldwide. With 200 data centres in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. Interconnection is key to the growth and success of Equinix. 

We hire hardworking people who thrive with solving hard problems and give them opportunities to hone new skills, try innovative approaches and grow in new directions. Our culture is at the heart of our success and it’s our authentic, gritty people who have built The Magic of Equinix. We share a real passion for winning and put the customer at the centre of everything we do. 

Overview 

The Managed Services team are recruiting an Assistant Manager, to manage a team of skilled engineers. The person we are looking for should have proven experience in enabling people to succeed, in whatever form that may be – you do not necessarily need to have come from a management background. You will be working very closely with the manager of the Managed Services Operations team and other managers within the department on specific task and projects, in order drive our collective success and provide maximum value for our customers.

Responsibilities 

You will be managing a team of skilled technical engineers whose main functions are the deployment and support of managed infrastructure for our customers. You can enable the success of personnel within the team by creating opportunities for personal growth and development. You will provide leadership and guidance to team members, setting clear goals, and providing regular performance feedback (monthly, quarterly and year-end) on overall performance. You will be instrumental in providing support & training opportunities to Infrastructure and Network & Security Engineers. You will act as a liaison to ensure adequate interfaces and processes exist between the teams in the department. You will be responsible for maintaining daily checklist processes and improving working practices, by working with senior technical staff and other managers, to improve all aspects of Event, Incident, Problem and Service Request Management lifecycles/practises. You are expected to create procedures and playbooks to deliver the highest quality outcomes for our customers. You will also be asked to contribute by the creation and maintenance of suitable documentation to support the department’s standards accreditations. You will also act as a liaison to ensure adequate interfaces and processes exist between the teams within the department.

What sets you apart

  • Lead by example in providing outstanding customer support.
  • Guarantees that the customer remains at the centre of every single decision.
  • Experience in ITIL Service Management on critical infrastructure.
  • Experience with Customer Support processes and procedures.
  • Leadership experience in current role, able to speak credibly to highly technical individuals and work with them to elicit challenges and find routes to success.
  • Excellent communications skills, organisational skills, and autonomous working.

The Tools & Technologies we use 

  • Linux, Windows, VMware vSphere, Dell SAN Storage, Veeam B&R, Dell Server Hardware
  • First-Party clustering software, MSSQL Server, LAMP / WAMP
  • Tooling and Automation: PowerShell, Ansible, Terraform, Python/Perl/Shell scripting
  • HCI and Cloud: Nutanix, Azure, AWS
  • Switching/Routing: Juniper, Dell, Arista
  • Firewalling: Fortinet, Palo Alto Networks, Cisco
  • Load-balancing: Citrix, F5

Work schedule 

  • The team covers general office hours Monday – Friday, 09:00 – 17:30 
  • Staggered start times on arrangement 

Benefits 

  • Annual incentive plan, including discretionary bonus opportunity 
  • Private Medical Insurance 
  • 25 days holiday per year 
  • Subsidised Gym Membership 
  • Flexible work from home policy 
  • 75% Income Protection 
  • Critical Illness cover 
  • Death in Service cover 

Additional Notes 

Does this sound like your next career move? Are you passionate about joining the family? 

Click apply now! 

You can also check out our YouTube page to find out more about us: https://www.youtube.com/channel/UC9xshmMk-FKjqKCLOKklQQw 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disabilities.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.