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Managed Services Operation Senior Analyst

 

Managed Services Operation Senior Analyst

  • JR-121064
  • Barcelona
  • Madrid
  • Managed Services
  • Full time
Managed Services Operation Senior Analyst

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

For our Managed Services team in Spain we are looking for a motivated, experiences and open minded Managed Services Operation Senior Analyst.

Job Summary

Open operating systems profile (Linux profile) that performs technical tasks in managing the shared services infrastructure, ensuring service availability, and suggesting process improvements.
Performs advanced technical tasks in managing the shared services infrastructure, capacity management and monitoring the evolution of the service.

Tasks - Responsibilities:

  • Provide support on escalations for technical issues within IT Operations. Offer suggestions for resolution of these issue and support to ensure a better experience of our customers.
  • Review basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the IT Operations and identify opportunities for process improvement.
  • Develop knowledge of and learn business systems (e.g. ServiceNow, Confluence)
  • Identify, manage, resolve and document issues and provide root cause analysis when necessary (postmortem analysis).
  • Prioritize, define, assign, validate, and close routine system requests. Provide technical expertise and advice to junior staff and other departments.
  • Review issues/customer problems to identify data patterns
  • Write documentation (can be technical & non-technical) for work being completed within own teams.
  • Manage a piece of a larger project as assigned to team members.
  • Execute planned changes.

Qualifications

  • Linux Operating Systems Tasks: Installation, configuration, tuning and support.
  • Linux distributions: RHEL/Centos necessary. Other Linux distributions (SuSE, Debian, etc) are valuable.
  • Applications Tasks: Installation, configuration, tuning and support.
  • Applications Versions: Apache/NGinx, Tomcat/JBoss required.
  • Scripting: Strong scripting skills in bash and other languages such as Python and Ansible.
  • Automation: Experience with Ansible and automation technologies.
  • Microsoft Windows: A minimum knowledge in Microsoft Windows Administration is necessary. Knowledge of PowerShell, IIS and other Microsoft products will be valuable.

Others:

  • Ability to work quickly, under pressure of business needs.
  • Ability to work well within a team, in a fast-paced environment.
  • very good Spanish and English language skills

 

What we offer:

  • Competitive Salary
  • Employee Stock Purchase Plan
  • Company events
  • Company pension and capital forming benefits
  • Excellent growth and advancement opportunities

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    Equal Employment Opportunity: 
    Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

    (US Applicants)

    Please click here to see the “EEO is the Law” poster and supplement.

    Please click here to see our EEO Policy Statement.

    Please click here to see our Pay Transparency Policy Statement.