IT PMO Manager

Senior Manager, Technical Program Management Leadership

Summary: Manages relationships with department stakeholders. Monitors and manages key performance metrics. Fosters a culture of innovation, excellence & collaboration.

Technology Initiative Planning and Execution – Agile and Hybrid

• Scopes and plans for large and complex technology initiatives

• Identifies resources and form initiatives team, and obtains resource commitment from line managers

• Selects and applies initiatives methodology to initiatives, educates team members, and enforces processes in Scrum, SAFe and Bi-Modal Practices

• Presents initiatives effort estimation and acquire initiatives budget

• Conducts initiatives review meetings with directors and VPs

• Assists in implementation of large program process changes across departments

• Assists and operationalizes program Key Performance Indicators (KPIs)

• Introduces teamwork concepts and foster a healthy teamwork environment

• Plans for long-term program resources

• Defines and documents roles and responsibilities when needed

Stakeholder Management and Communications

• Builds relationships with peers and leadership

• Communicates major initiatives/program scope, schedule, resource, and budget changes through established initiatives reporting cadence

• Able to effectively identify appropriate stakeholders

• Builds and maintains effective working relationships and partnerships with stakeholders

• Manage and / or escalate issues and risks as appropriate

• Sets and influences stakeholder expectations related to technology initiatives

• Responsible for transparent communication to stakeholders related to technology initiatives

• Participates in monthly operational reviews of operational performance and roadmap status

• Executes against operational KPIs

People Management / Regional Leadership

• Accountable for the performance and results of direct reports

• Responsible for talent development, career development conversations

• Manages team of local technology professionals in a given country/region and executes against approved initiatives

• Partners with global technology owners and regional stakeholders, to implement and maintain global technology standards

• Manages relationships with regional/functional stakeholders

• Defines, presents and obtains leadership approval for local execution strategy, aligned to global standards

• Fosters and demonstrates Equinix values

Qualifications:

• Undergraduate degree in Business, Technical or related field. MIS Preferred.

• 10+ Years of experience in technical program management, with 5+ years in people management and Agile at scale implementation.

• Ability to work in cross-functional, matrix environment to align and deliver to agreed upon outcomes without direct authority

• Experience working with MS Office, Agile and Portfolio Management toolsets

• Expertise in creating KPIs (Leading and Lagging) to demonstrate proficiency of practice in Agile and Hybrid environments

• Expertise in delivering large, complex initiatives using agile at scale

• Proficiency in leading Scrum Leaders, Technical Program Managers in Agile as a coach

• Ability to drive improvement cycles in practice and tools through data

• Excellent verbal and written communication skills with the ability to interact professionally at all levels including executives, customers, managers, and subject matter experts

• Good financial acumen to develop, track and communicate Program finances

• Project Management (PMP) or Scrum -Agile, SAFe -RTE or other advanced certifications in Agile

• Thrives in fast-paced, dynamic environments and can track multiple, complex projects simultaneously

• Will require flexible working hours to interact with IT or Business stakeholders in different time zones

• Intermediate level expertise with Jira and Confluence highly desirable for reporting and initiative management.