Integrated Operations Center (IOC) Anlayst

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

The Australian Integrated Operations Center (IOC) is tasked with monitoring all Australian Data Center’s infrastructure and security, maintaining the systems and solving system issues. You will coordinate and support incident response where multiple sites are impacted and communicate with customers as required.

Working within a 24/7 shift pattern, the role will require an excellent written and verbal communicator and the responsibility to assess, action or escalate incidents accordingly. This will include dealing with senior Government and Defence customers and delegates, so we are seeking someone with the confidence, willingness and expertise to work with stakeholders at all levels.

Key Responsibilities:
System Monitoring

• 24x7x365 monitoring of IBX security and infrastructure alarms
• Supports and coordinates the Equinix AU incident triage process
• Supports customers and internal stakeholders as POC for the AU-Service Desk/IOC

Documentation & Processing

• Ensures timely and accurate input of access information into access control system
• Processes inbound access requests from customers, carriers, and our sites
• Dispatches service requests, trouble and alarm tickets
• Assist monthly customer & facilities reports
• Participate and support monthly engineering and security drills
• Understands approval process and determine timelines for orders that have been expedited or require negotiation

Technical Expertise

• Builds familiarity with BMS systems, security access control systems, CCTV Systems and basic data center infrastructure
• Has working knowledge of security best practices

Problem Solving, Systems Support & Maintenance

• Processes inbound alerts from essential systems and network elements
• Provides timely response to all access and CCTV related alarms
• Processes site maintenance and outage notifications
• Ability to identify and resolve, or report, a detected problem
• Escalates trouble cases and emergencies as needed to lead and/or management personnel

Quality Assurance and Training

• Assists with Operations Compliance QA and escalates trouble cases to lead and/or management as needed
• Undertake mandatory courses to where required and receives guidance and support from colleagues and management

Qualifications, Skills and Attributes:

• Experience in critical facility monitoring and incident response
• Holds a current security license or is able to obtain within six months of commencing
• Hold an NV1 Security clearance or is able to obtain  (MUST be an Australian Citizen)
• 3-4 years of relevant work experience with knowledge of security best practices
• Customer service oriented and willingness to commit to ongoing shift work
• Attention to detail and the ability to learn fast and work autonomously

Benefits of the role:

• Make an impact in a critical operation team within the Equinix business
• Free onsite parking, staff gym, access to wide ranging company, consulting and wellness benefits
• Shift allowance, annual bonus, company shares as part of your salary package
• Joining the Compliance Operations team that is steadily growing and becoming an even more integral part of the Australian business

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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