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Implementation Manager

 

Implementation Manager

  • JR-120932
  • Singapore
  • Operations
  • Full time
Implementation Manager

Who are we? 

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Responsibilities
Customer Order: Requirements & Support
· Supports senior team members in documenting and validating customers' order requirements, and develops technical knowledge of the IBXs

Customer Order: Project Planning
· Creates simple task list to document and understand the customers' deployment, shadowing more senior team members on development of project implementation plans

Customer Order: Project Implementation and Delivery
· Works on assigned project activities
· Supports senior team members on inventory auditing and records keeping during project implementation

Cross Functional, Customer Support & Customer Communications
· Supports senior team members on the investigations and resolutions of customers' and cross-functional issues during project implementation
· Learns Equinix Operations Policies and Processes

Process Support/Optimization
· Learns and follows business and/or technical processes within the IBX; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g. Order fulfillment process)

Systems Support
· Develops knowledge of and learns business systems (i.e. Siebel Fulfillment) within Equinix

Data Support/Analysis
· Supports the team in ensuring Operations provisioning data is accurately input into Equinix business systems (i.e. Siebel Fulfillment)
· Supports the team in any physical audit efforts

Vendor Support
· Supports the team and IBX Operations Support on any required Vendor support

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.