IBX technician III

Job Summary:

Troubleshoots and installs advanced circuits, and performs custom installations.

Responsibilities

Installations
· Racks and stacks customer equipment
· Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
· Installs circuits requiring advanced fiber terminations

Queue Management
· Determines work priorities from the Oracle queue and ensures adherence to all commit times

Testing/Troubleshooting
· Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed.
· Works with customers to troubleshoot issues

Cross Connects
· Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
· Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

Documentation/Reporting
· Maintains detailed written records of all work activity

Projects
· Designs and leads cage / infrastructure modification projects

Training
· Completes all assigned training in a timely manner

Customer Management
· Supports customer satisfaction through timely and precise order execution