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IBX Technician II

 

IBX Technician II

  • JR-122212
  • Dublin
  • Operations
  • Full time
IBX Technician II

Do you have experience of working a shift rota, including nights? Have you worked in an Operation Centre or Datacentre environment? Maybe you also have customer facing experience and wish to be part of a passionate company that is rapidly growing and can offer plenty of opportunity? We are currently looking for a Datacentre Shift Technician to join our busy Ops Team in Dublin. This is an exciting permanent role where you will get exposure to facilities, operations, managed services and facing customers.

As a Datacentre Technician, you will be part of a team that is at the core of our Equinix Operations department, providing 7/24/365 support to the Datacentre and conducting circuit maintenance, installations and advanced testing. You will also be responsible for the daily upkeep and operation readiness of Equinix’s IDC environment.

Who are we?

Equinix is the one of the largest growing Data Centre companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and visionary people who can help us achieve our goal – global interconnection. With over 190 datacentres in over 24 countries spanning across 5 continents, we are home of the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations, and complex cloud and application solutions

Responsibilities

Installations

  • Racks and stacks customer equipment
  • Installs customer equipment and cabinets

Queue Management

  • Figures out work priorities from the Siebel queue and ensures alignment to all pre-defined SLAs

Testing/Troubleshooting

  • Conducts carrier circuit testing

Cross Connects

  • Installs/Tests/Modifies/troubleshoots cross connects per SOPs and ensures proper cable management of: fiber, twisted pair copper, coax and intra-building cross connects
  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
  • Installs and test IBX Link cross connects using Fluke and JDSU testers
  • Ensures test results are aligned with industry standards.

Documentation/Reporting

  • Maintains detailed written records of all work activity
  • Build, assess and continually improve internal and externally-facing controlled documentation

Projects

  • Supports fulfillment of projects with direction from senior staff

Training

  • Finishes the assigned training in a timely manner

Customer Management

  • Supports customer happiness through timely and precise order execution

Operational Support

  • Responsible for monitoring customer applications and Equinix’s operational architecture through the Control Room. In particular generating daily shift reports
  • Respond to alarms in accordance with Equinix procedures
  • Perform routine physical tasks associated with the daily upkeep and operational readiness of Equinix’s IDC environment
  • Conduct tape rotation tasks daily

This is an opportunity, as a Technician, for you to leave your mark in an organisation that is growing quickly and still runs with a pioneer spirit. Not forgetting of course, a competitive salary and exceptional secondary benefits for you to enjoy.

Requirements

Essential

  • Experience in Customer Service, Operation Centres or Datacentres
  • Experience of Copper / Fibre Cabling techniques (Installation, Termination & Testing)
  • Willingness to work a 24/7 shift rota that includes day and night shifts
  • Baseline Knowledge of LAN (Ethernet) and network protocols such as TCP/ IP

Desirable

  • Knowledge of Datacentre environments
  • Extensive computer knowledge and familiarity (Windows platform)
  • Previous ISP or Telco Background
  • Baseline Knowledge of network, facilities and security-oriented monitoring systems
  • Baseline knowledge of operating systems specifically Microsoft systems administration
  • Baseline Knowledge of server infrastructure
  • Experience of any of the following technologies whilst not obligatory would be a distinct advantage Cisco Switching/Routing/ASA, FORTINET, (CCNA preferred)
  • Degree in IT preferred or equivalent experience

Are you interested?

Click apply now

You can also check out our YouTube page to find out more about us: https://www.youtube.com/channel/UC9xshmMk-FKjqKCLOKklQQw

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.