IBX Manager

Job Summary:

Manages, trains, cross trains, develops, and motivates the team. Drafts budget proposals, provides status reports, internal/external customer and interdepartmental communications.

Responsibilities

Team Management
· Manages teams to ensure optimal performance of the IBXs
· Develops and motivates team members

Technical Support
· Investigates technical issues and leads supervisors in resolving issues
· Provides root cause analysis

System Support
· Ensures team members are working within the system per the operational requirements
· Resolves basic issues

Facilities Management
· Reviews recommendations and pricing with local suppliers and keeps servicing records to ensure that data center infrastructure is properly maintained

Budgeting
· Drafts proposals for data center infrastructure improvements which require capital expenditure approval

Reporting
· Provides routine status reports on data center performance

Standards
· Accountable and responsible for adherence to and evolution of global standards