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IBX Customer Operations Technician IV

 

IBX Customer Operations Technician IV

  • JR-126841
  • Atlanta
  • Operations
  • Full time
IBX Customer Operations Technician IV

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.   

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

 

Job Summary: This role entails completing repairs, corrective maintenance, resolving incidents, and routine installations.

Responsibilities

  • You will use your critical-thinking skills, while working with a close-knit team, to deliver outstanding service working in one of our 200+ data centers around the world

  • You will complete the training program required to perform this role in a timely manner

  • You will demonstrate your keen people advocate and diligent skills to address, and prioritize, customer concerns while documenting the steps you use to resolve the problem.

  • Your ability to configure the assembly of equipment to hold our customer's servers and equipment to ensure proper cooling

  • Ability to interpret, implement and solve circuits and, when vital, advance issues to your Networking team.

  • You’ll be eager to learn, and advance your knowledge of, circuit test sets crafted to measure the result of high information at high digital speeds.

  • You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) to rack and stack equipment, as an example, with or without accommodation.

  • Your flexibility to work an off-schedule, fill in for workmates, respond to emergencies, etc.

  • Installs/Tests/Modifies sophisticated connections with fiber/cables

Qualification

  • High school diploma required

  • 2-4 years of equivalent work experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com.  Please provide your contact information and let us know how we can assist you. 

 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.