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IBX Customer Operations Technician III

 

IBX Customer Operations Technician III

  • JR-127775
  • Toronto
  • Operations
  • Full time
IBX Customer Operations Technician III

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: The Senior IBX Technician IV troubleshoots and installs advanced circuits, and performs custom installations.

Responsibilities

  • You are responsible for racking and stacking, and powering up customer equipment

  • You have the ability to read installation plans (Visio Drawings / Spreadsheets) and implement installation accordingly

  • You will install circuit requiring advanced fiber terminations

  • You will maintain queue management

  • Determines work priorities from the Oracle queue and ensures alignment to all commit times

  • In this role you will troubleshoot switched/multiplexed/media converted circuits; raises to, and work with networking group, as needed

  • You will work with customers to solve issues

  • Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

  • Maintains detailed written records of all your work activity

  • Designs and leads cage/infrastructure modification projects

  • Finishes the assigned training in a timely manner

  • You are passionate about customer happiness through timely and precise order execution

Qualifications

  • 1+ years experience

  • You have your High School Diploma

  • BERT and SONET test equipment

  • You are able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation.

  • You can lift heavy equipment/items up to 50 pounds.

  • You are available to work days/nights/weekends/holidays, if needed and/or required.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Learn more about Equinix:

Who We Are

Magic of Equinix

Stay connected: LinkedIn , YouTube , Facebook , Twitter

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.