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IBX Customer Operations Technician III

 

IBX Customer Operations Technician III

  • JR-126566
  • Manchester
  • Operations
  • Full time
IBX Customer Operations Technician III


Equinix is the world’s digital infrastructure company, operating 200+ data centres across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 75+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have built the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.


Responsibilities

Installations

  • Racks and stacks customer equipment
  • Installs customer equipment and cabinets

Queue Management

  • Determines work priorities from the Siebel queue and ensures adherence to all commit times

Testing/Troubleshooting

  • Conducts carrier circuit testing

Cross Connects

  • Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fibre, twisted pair copper and intra-building cross connects
  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
  • Installs and test IBX Link cross connects using Fluke and JDSU testers

Documentation/Reporting

  • Maintains detailed written records of all work activity

Projects

  • Supports fulfilment of projects with direction from senior staff

Training

  • Completes all assigned training in a timely manner

Customer Management

  • Supports customer satisfaction through timely and precise order execution.

Requirements

Essential

  • Knowledge of Datacentre environments
  • Experience in Customer Service, Operation Centres or Datacentres
  • Experience of Cat5e / Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)
  • Willingness to work a shift rota that includes day and night shifts
  • Previous use of bespoke ticketing or helpdesk software

Desirable

  • Extensive computer knowledge and familiarity (Windows NT, 2000 & XP).
  • Good knowledge of network protocols such as TCP/ IP



Data show that many applicants apply for a job when they have 100% of what is required. We encourage people to bring their different experiences and background to work. If you are interested in working for Equinix and have found a role that challenges you, please don’t let your reservations hold you back!

At Equinix, we believe that our culture and values are at the heart of our success and it’s our aauthentic, humble, and dedicated people who create the Magic of Equinix. We know we are only as successful as our people, so strive to offer a supportive and progressive working environment where we actively promote learning and development so our people can grow their careers with us.

Equinix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. We actively champion diversity with a series of networks including Black Connect, Equinix Women’s Leadership Network, and Pride Connect.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.