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IBX Customer Operations Technician II

 

IBX Customer Operations Technician II

  • JR-131606
  • Warsaw
  • Operations
  • Full time
IBX Customer Operations Technician II

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary
Conducts testing and basic installations, escalating issues as required.

Responsibilities
Installations

  • Installs ladder racks and fiber raceways

  • Builds/Installs cages

  • Installs cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panels

  • Performs intra-cage and infrastructure installations

  • Installs and grounds cabinets and two-post racks


Queue Management

  • Escalates SRs that require additional information


Testing/Troubleshooting

  • Conducts carrier circuit testing


Cross Connects

  • Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects


Documentation/Reporting

  • Maintains accurate notes and records of activity fulfillment in ticketing system


Projects

  • Supports fulfillment of projects with direction from senior staff


Training

  • Completes all assigned training in a timely manner


Customer Management

  • Supports customer satisfaction through timely and precise orders


Qualifications

  • Proven years of working experience

  • High School Diploma

  • BERT and SONET test equipment

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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