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IBX Customer Operations Supervisor

 

IBX Customer Operations Supervisor

  • JR-127349
  • London
  • Operations
  • Full time
IBX Customer Operations Supervisor

Job Summary:

Provides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team. 


Responsibilities

Leadership

· Provides immediate supervision to a unit or group of employees.
· Assigns, instructs, and supervises the team.
· Plans core duties for the team to complete.
· Ability to manage and supervise a project team.
· Manages personnel compared to workload (could include support from other IBX’s).
· Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program.

Systems Support

· Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
· Summarizes the findings during the troubleshooting and produces Incident Reports for the customer.
· Performs troubleshooting and supports customers. 

Installation

· Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
· Performs testing of cables before handing to customer

Vendor Management

· Manages, briefs, and instructs vendors for installation, testing, and labeling 

Maintenance

· Performs preventive maintenance to IBX equipment to prevent faults from occurring

Project Management

· Handles multiple projects and assists in designating work to team.

Technical Expertise

· Extensive knowledge in network and equipment platforms, systems, and circuits



***HIRING MANAGER – PLEASE REVIEW BELOW TEXT AND CONFIRM THAT INCLUDING IT MEETS LEGAL REQUIREMENTS FOR YOUR COUNTRY. ***
Qualifications

Typical Degree & Years of Experience

· Typically requires a minimum of 5 years of related experience with a Bachelor’s degree, or equivalent work experience.



***U.S. ONLY - EOE/M/F/Vet/Disability

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.