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HR Services Associate

 

HR Services Associate

  • JR-125857
  • Tampa
  • Human Resources
  • Full time
HR Services Associate

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Job Summary: The HR Services Associate (Senior Support level) is a skilled specialist that works on assignments requiring considerable judgement. Responsible for the execution of all HR services and processing queries up to Tier 2. May assist with special projects. Determines methods and procedures on new assignments.


Responsibilities

Life Cycle and System Updates

  • Executes all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes, such a Payroll, Benefits, Compensation and LOA's

  • Resolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's query

  • Understands trade offs and when to escalate

  • Is a skilled specialist at recognizing and providing solutions to employee questions

  • Manages HR Systems data and files, ensuring accuracy, completion, and that all are up-to-date

  • Reacts quickly to HR Systems updates and ensures data accuracy, engagement in system UAT

  • Provides standard reporting to HR stakeholders and line manager-

  • Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes

  • Handles sensitive and/or complex queries

COE Process Expertise

  • Has a specialized understanding of programs and COE processes

  • Able to answer COE type queries, guide line managers and employees to relevant information and escalates if appropriate

  • Able to handle complex COE processes

  • May help in COE process design and project support

Operational Excellence

  • Assists with and identifies maintenance of HRS knowledge library including replacement of translated content

  • Facilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library

  • Understands and executes on SLA and KPI's and helps distribute cases

  • Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordingly

  • Understands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements

  • Ensures data accuracy and integrity with all transactions, communications and stakeholder support

  • Serves as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.

Project Management

  • Expected to participate in special projects for varying size

  • Expected to participate translations, as needed

Qualifications

  • High school diploma/GED required

  • 4+ years of related experience, or equivalent experience preferred

 

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an IBX or office. 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

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