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Global Service Desk Agent

 

Global Service Desk Agent

  • JR-127029
  • Rio de Janeiro
  • Customer Success
  • Full time
Global Service Desk Agent

Job Summary

Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat.

Responsibilities

Customer Support
· Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company
· May provide support in 1 or more languages
· Works on tasks outside of the queue as assigned by management

Process (Improvement/ Development/ Management/ Documentation)
· Consumers of process documentation
· Responsible for alerting team leads and managers for discrepancies
· May make recommendations for process improvement

Business Systems
· Develops knowledge of and learns business systems (e.g., Siebel , CSC, ECP) within the GSD
· Recognizes and escalates when standard processes are not functioning correctly


Qualifications

· Previous experience with Costumer Service;
· High School diploma;

· We are looking for a hands on person who is passionate about working with costumer and is willing to enhance their experience with Equinix;

· Undergraduate diploma or Currently enrolled in a University is a plus;

· Advanced English is mandatory;

· Microsoft Office Intermediate;

· Fluency in Spanish is desirable;

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.