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Global Service Desk Agent

 

Global Service Desk Agent

  • JR-130908
  • Frankfurt
  • Customer Success
  • Full time
Global Service Desk Agent

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Job Summary

The Global Service Desk is looking for a Global Service-desk Agent (m/f/d) with German and or Dutch language skills to join the team based in Frankfurt.

  • Recording, analysis, coordination and further processing of customer orders

  • providing customer support via both telephone and written

  • Ensuring the agreed service quality

  • Maintenance and control of orders, access and security

  • Maintenance of the Equinix online portals

  • First level support

Qualifications

You should have the following training and knowledge

  • Completed commercial training

  • Experience in customer service is a plus

  • Very good written and spoken German OR Dutch language skills

  • Good knowledge of English

  • Good knowledge of MS Office (Outlook, Word, Excel)

  • Experience with CRM systems is a plus

Personal skills

  • You work independently and, in a team, reliably, result-oriented and carefully

  • Excellent service understanding

  • Analytical thinking is one of your strengths

  • You enjoy learning and are open to further training

  • Willingness to work shifts (24 * 7) with appropriate surcharges for Sunday / public holiday / night work

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

View additional Equal Employment Opportunity information here.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.