Global Billing Credit & Collections Partnering Manager (Product and IT)

Equinix is the world’s digital infrastructure company, operating 240 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.   

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary: Leads analysis and reports, utilizing expertise to recommend improvements. Manages and executes larger projects - regional and/or cross-regional.

Responsibilities

Problem Solving/Assessment

• Determines and applies appropriate methodologies and tools for analyzing a range of complex, functional and/or cross-functional issues

• (often complex or with a high level of ambiguity)

• Provides recommendations that consider the needs of cross functional teams

• Identifies process gaps and issues and recommends areas for improvement

• Assesses impact of manual workarounds

• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate· Facilitates discussions and drives resolution where disagreement exists, escalating where necessary

Project Management

• Creates, manages, and leads larger project plans and resources, executing them using appropriate tools and techniques

• Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring

• Communicates team progress

• Creates scope, project charter and stakeholder analysis

• Applies appropriate project management skills and best practices including Lean Six Sigma

• Identifies and manages risks and issues, recommending suitable mitigation plans

Cost/Benefit Analysis and Monitoring

• Analyzes pre and post implementation results and proposes recommendations for improvement

• Expected benefits and actual results

Coaching and Mentoring

• Provides necessary feedback, guidance and/or advice to junior team members and internal staff

• May act in an advisory capacity to Yellow, Green or Junior Lean Six Sigma Black belts

Implementation and Change Management

• Manages process and procedural documentation

• Completes post deployment analysis, monitoring and control, providing recommendations for improvement

• Assesses post project benefits and success

Reporting and Metrics

• Leads status reporting, highlighting risks, issues and concerns

• Makes recommendations for improvement based on report results

• Creates and publishes more complex dashboards

Alignment, Consistency & Prioritization

• Champions changes to enable customer benefits

• Assesses priority based on fit to agreed organizational criteria

• Supports in driving consistency and alignment across different functional teams

• Recommends alternative solutions, escalating where disagreements persist

• Leads and facilitates cross functional discussions to drive issues, challenges and prioritization efforts

• Manages low/medium degrees of conflict, escalating where necessary

Business Requirements, Functional Design and Process Design

• Obtains, creates and documents business requirements engaging multiple stakeholders

• Creates BRD (business requirements document), managing cross-functional and cross-regional reviews

• Works with the BSA's and Dev. team on solution design and development

• Assesses solutions from multiple angles, recommending alternatives where appropriate

• Reviews functional design, working closely with BSAs and DEV teams to ensure solution meets requirements

• Partners with stakeholders to analyze, define and document business processes within and across functional areas

• Utilizes Lean Six Sigma methodology; may design or improve business processes

• Facilitates workshops to drive agreement where appropriate

Stakeholder Management

• Manages stakeholder expectations within and/or across functions

• May work with governance boards or steering committees

• Identifies and proactively includes correct stakeholders and communications effectively

• Understands stakeholder needs and builds effective relationships

• Utilizes effective methods of communication with stakeholders, varying approach accordingly

Testing

• May lead user acceptance testing

• May be responsible for ensuring User Acceptance Testing is fully planned and executed

• Develops and assigns test cases

• Identifies testing resources

• Assesses testing progress

Qualifications

• 10+ years experience in related field preferred

• Bachelor's degree required

• Green belt preferred

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you