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Gerente de Serviços Gerenciados (Tecnologia/Cloud)

 

Gerente de Serviços Gerenciados (Tecnologia/Cloud)

  • JR-120193
  • Botafogo
  • Santana de Parnaíba
  • Managed Services
  • Full time
Gerente de Serviços Gerenciados (Tecnologia/Cloud)

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, sophisticated infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed

At Equinix, we help the digital world leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams

Are you hungry for a challenge, highly motivated, able to work at a fast pace, target driven, flexible and quick to adapt to any situation? Are you passionate about technology?

We are looking for an Assistant Manager to join our team with the responsibility of providing support, ensuring that all processes and standard methodologies are applied to customers and identifying demands. Give suggesting cloud solutions and providing specific mentorship and implementing technical viability researches aligned with the strategic goals of the company

What you will be doing

People Management

Hires, onboards and leads team of Managed Service Fulfillment

Develops team to support our customers reactively and proactively in the scope of the Service Delivery role

Provides leadership, coaching and development people and team

Will understand changing business needs from multi-functional teams and identify impacts to the team

Will develop and empower team members to gets consistant results

Communication

Is able to advise on communication requirements and improves the team's communications standards.

Will work with the team to think more broadly or more passionate about consistent communications as and when required

Collaboration

Develops and builds relationships at a managerial level with Segment/Regional/Country Leaders, Sales, IBX Management, Projetct Management, CX, Financial, Operations and other cross-functional teams to raise awareness, drive service delivery projects and resolution of customer-impacting issues

Project Management

Participates/leads special projects and assists in designating work to team

Will lead and supervise projects from start to completion, workload across team (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings) to achieve efficiency in delivery of services and driving customer satisfaction

Customer Management

Serves as escalation point internally and externally for issues

Evaluates special terms and conditions and makes recommendations

Keeps pulse of customers

Responsible for driving and improving customer happiness scores for their overall team

Service Improvement

Participates in/leads stakeholders in service improvement initiatives

Creates/refines policies and procedures

Will help to define or refine processes. Will also recommend/propose solutions for systemic process-related problems and identify areas for improvement

Act as driver for process development and implementation of new or existing processes impacting Managed Services

Resource Management (people, finances, etc.)

Will create, review and provide management updates on a variety of resource management KPI's.

Responsible for headcount forecasting and partnering with workforce management team to plan and travel & training budget for direct team

Is an escalation point for the team for solving resource/budgetary issues

Contributes and/or responsible for resource planning (people, finances etc.) activities

Will comprehend business goals and running direct reports to meet business outcomes

What you should have

Bachelor degree in IT field

Advanced English required

A consistent record of leading and mentoring IT teams in environments of critical solutions

Expertise with various technologies in a multidisciplinary role

Experience in service delivery, operation, public cloud migration, cloud virtualization (Amazon AWS, Microsoft Azure or Google Cloud Platform)

Experience in people management, project management, agile methodology and customer experience

Managing and develop team

Why Equinix

The opportunity to be part of the digital transformation in the world in a company that was elected by the employees as the best places to work by Glassdoor and it´s is GPTW for several consecutive years.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.