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Gerente de Operações TI

 

Gerente de Operações TI

  • JR-121476
  • Rio de Janeiro
  • Sao Paulo
  • Managed Services
  • Full time
Gerente de Operações TI

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, sophisticated infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

A career at Equinix means constant opportunities to learn new skills and grow in new directions. We look for people who are customer service driven and who pride themselves on their technical skills alongside their analytical skills and innovative approach.

Do you have extensive people management experience working within a data centre or critical environment? Would you also like to be part of passionate team and organization that is rapidly growing and can offer plenty of opportunity?

We are now looking for our next IT Operations Manager to join and lead our strong team for our outstanding data centres. Join us!

What you will be doing

Customer Support

  • You will be the main point of contact for their area of responsibility. Responsible for building relationships with local multi-functional peers

  • You will engage in customer critical issues as needed

  • You will be responsible for driving and improving customer happiness scores for their overall team

  • You will understand changing business needs from multi-functional teams and identify impacts to the team

Management

  • You will manage to agreed upon critical metrics

  • You will comprehend business goals and running direct reports to meet business outcomes

  • You will develop and empower team members and gets results

Process

  • You will help to define or refine processes. Will also recommend/propose solutions for systemic process-related problems and identify areas for improvement

  • You may act as driver for process development and implementation of new or existing processes impacting GSD

  • You will review process and procedure documentation

Communications

  • Is able to advise on communication requirements and improves the team's communications standards. Will work with the team to think more broadly or more passionate about consistent communications as and when required

Risk Management

  • You will encourage the direct team on risk and issue management and the appropriate levels of control. Will support the team on the resolution of called out issues

Budgeting

  • You will be in charge of the headcount forecasting and partnering with workforce management team to plan. Also for travel & training budget for direct team

Project Management

  • You will lead and supervise projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)

What we’ll expect from you

  • Bachelor degree in IT field - required

  • A consistent record of leading and mentoring IT teams in environments of critical solutions, process optimization and KPI´s establish.

  • Expertise in IA, Machine Learning, Data Science Projects.

  • Expertise in Agile Development and DevOps.

  • Solid Knowledge in Information Security Management and Cloud Platforms

  • Preferred ITIL, PMI, CISSP/ISC2, CISM, COBIT certification/knowledge

  • Experience in manage teams multidisciplinary - required

  • Fluent English - required

What we offer:

  • Competitive Salary

  • Employee Stock Purchase Plan

  • Company events

  • Company pension and capital forming benefits

  • Excellent growth and advancement opportunities

  • Great atmosphere

Why Equinix

The opportunity to be part of the digital transformation in the world in a company that was elected by the employees as the best places to work by Glassdoor and it´s is GPTW for several consecutive years.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran, or status as a qualified individual with disability.

Interested? Apply today.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.