Expert, Global Operations Products & Service Delivery

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A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

We are seeking a results-driven Expert, Global Ops Product & Services – Service Delivery to drive operational readiness, service lifecycle management, and process optimization across Equinix's global infrastructure portfolio, including Colocation, Interconnection, Power, and Data Center Infrastructure.

In this role, you will partner with Product, Engineering, Technology, and Operations teams to ensure products and services are designed, operationalized, governed, and sustained in a scalable and supportable manner throughout their lifecycle. Success requires strong operational expertise, analytical thinking, and the ability to translate complex business and operational requirements into practical, sustainable solutions that scale across teams and the organization.

Responsibilities

Service Delivery & Lifecycle Management

• Drive operational readiness, service transition, and lifecycle management activities for new and existing products and services

• Partner with Product Management, Engineering, and Operations teams to ensure operational requirements are incorporated into product design and delivery models

• Establish and maintain scalable operational processes, controls, procedures, and governance frameworks

• Develop sustainable operating models that support ongoing service delivery, supportability, and operational excellence

• Ensure services can be effectively deployed, supported, measured, and continuously improved throughout their lifecycle

• Support operational assessments, readiness reviews, and launch activities for product enhancements and infrastructure initiatives

Service Delivery & Operational Excellence

• Drive continuous improvement of service delivery processes by identifying risks, gaps, and opportunities to enhance quality, scalability, and customer outcomes while establishing effective operational controls and governance

• Partner with Product, Engineering, Technology, Operations, and regional stakeholders to align business and operational requirements and develop sustainable service delivery solutions

• Lead cross-functional initiatives from requirements through implementation and operational transition, including project coordination, risk management, UAT, stakeholder engagement, and change enablement

• Promote collaboration, continuous improvement, and knowledge sharing to strengthen organizational capabilities

Analytics & Continuous Improvement

• Analyze operational and service delivery performance data to identify trends, risks, and opportunities

• Define and track KPIs to measure service effectiveness, operational performance, and business outcomes

Qualifications

• Bachelor's degree in Business, Information Systems, Engineering, or a related field

• Experience in data center, infrastructure, telecommunications, technology, or professional services environments is a plus

• Typically 7-10 years of experience in Service Delivery, Operations, Business Analysis, Process Improvement, Product Operations, or Operational Excellence

• Proven experience operationalizing products, services, or technology solutions and supporting them through their lifecycle

• Experience partnering with Product Management, Engineering, Technology, and Operations teams

• Strong skills in business analysis, process design, workflow optimization, operational readiness, and stakeholder management

• Experience leveraging data, KPIs, and performance metrics to drive operational improvements and business outcomes

• Working knowledge of Lean Six Sigma, Agile, and change management methodologies

• Strong communication, facilitation, and presentation skills with the ability to influence stakeholders across organizations

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 99,000 - 149,000 CAD / Annual

United States - Dallas Infomart Office DAI : 103,000 - 155,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.