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End User Technology Engineer

 

End User Technology Engineer

  • JR-120749
  • Amsterdam
  • Information Technology
  • Full time
End User Technology Engineer

Als End User Technology engineer ben je verantwoordelijk voor level 2 IT support door het beantwoorden, evalueren and prioritiseren van binnenkomende IT support aanvragen van collega’s binnen Equinix. Customer focus is erg belangrijk in deze snel groeiende organisatie. De aanvragen komen binnen vanuit verschillende locaties in Europa. Je ondersteunt onder andere Dell, Microsoft en Apple laptops en desktops, iPhones, Android telefoons, Zoom VOIP telefoons en Zoom Room video conference systemen. Je zorgt er voor dat problemen binnen onze gestelde SLA’s worden opgelost en waarnodig escaleer je zaken tijdig naar Sr. IT teamleden om te zorgen dat incidenten binnen korte tijd worden opgelost. Daarnaast probeer je interne collega’s te trainen met uitleg over onze systemen zodat ze zelfredzaam zijn.


Verantwoordelijkheden: 

  • Het oplossen van problemen met Windows 10, (Mac OSX,) Microsoft 365 Suite en andere interne applicaties

  • Het installeren, configureren, upgraden en repareren van Dell desktops and laptops (in samenwerking met Dell Support waar nodig.)

  • Installeren van applicaties op aanvraag op systemen.

  • Beheer van Active Directory, Microsoft 365, MS Exchange, SCCM, JAMF inclusief add/change/move aanvragen

  • Beheren van iPhone and Android telefoons\tablets via InTune MDM

  • Indien nodig Onsite support op meerdere locaties in Amsterdam

  • Remote support voor alle Equinix locaties in EMEA

  • Desktop- en telecom gerelateerde projecten (bijv. software- of hardware-implementaties, kantoorverhuizingen, nieuwe IBX-builds, IT-licentie-audits, enz.).

  • Assisteer bij troubleshooting en werk samen met telecom engineers om problemen met telefoniesystemen te verhelpen

  • Leveren van een uitstekende klanten support ervaring

  • Andere taken op aanvraag


Kwalificaties: 

  • Uitgebreide tot deskundige kennis van SCCM, JAMF, Windows 10, Mac OS, Office O365

  • Uitgebreide kennis van ServiceNow (rapportages en dashboards creëren en bijwerken)

  • Ervaring met Zoom-conferentie ruimte technologie

  • Kennis van systeembeheer, netwerken en VoIP-concepten

  • Ervaring met werken in een snelle en dynamische maar ZEER klantgerichte IT Support afdeling

  • Bachelors diploma in richting ICT of gelijkwaardige werkervaring

  • Detailgericht, deadline- en resultaatgericht

  • Uitstekende Engelse schriftelijke en mondelinge communicatieve vaardigheden

  • Sterke klantenservice achtergrond

  • MCDST of hoger Microsoft IT Professional certificering

Pre’s

  • Ervaring Apple/Mac OS hardware- en software ondersteuning

  • JAMF 100 of 200 certificering

  • Dell IT Pro-certificering

  • Duitse schriftelijke en mondelinge communicatieve vaardigheden.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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