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EMEA NOC Engineer

 

EMEA NOC Engineer

  • JR-119784
  • Warsaw
  • Information Technology
  • Full time
EMEA NOC Engineer

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Due to the dynamic growth of the company, we are currently looking for a candidate for the position of:

EMEA NOC Engineer

Location: Warsaw

If you have good English, experience in network operations center, know how to resolve problems with networks, you were responsible for monitoring network devices, troubleshoot problems and issues with network, please review below responsibilities and qualifications needed for the job of NOC Engineer, apply today, and join our Equinix family.


Main responsibilities:

  • Performs network monitoring: monitors network devices, software health and network tools health checks, monitors the network tools, and reports any device or software outages, prioritizing the issues.
  • Troubleshoots network problems and outages and provides Level 2 Network Triage support.
  • Provides escalation level support for Tier2 and Level 2 team.
  • Applies the published work around (S & W and H and W) to get the customer issue resolved within the SLA’s as expected.
  • Provides feedback to the various vendors on hardware and software to improve supportability.
  • Publishes and manages the NOC checklists. Delivers reports and metrics on incidents and events.
  • As part of the Major Incident Team performs Alert monitoring and Incident communication actions:
    • Creates and reports tickets for events and incidents.
    • Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket.
  • Identify operational issues and suggest design alterations to address these issues.
  • Working in a distributed Global Network operations support team.
  • Schedule network maintenances and upgrades when appropriate.
  • The role is on 12 hrs. shift in 24/7 support model and in office environment (during Covid-19 time fully remotely).
  • May perform other duties as assigned.

Requirements:


Essential

•            Bachelor’s Degree in Computer Science, Computer Engineering, or relevant work experience.

•            1-2 years of experience in previous NOC or another department related to network support.

•            Vendor basic knowledge in Cisco, Juniper or Cisco;

•            Developed knowledge of protocol: OSPF, BGP, VRRP, MPLS, Ethernet.

•            Basic knowledge of Optical Transport Network, Routing, Redundancy and Transport Protocols like OTU, DWDM, SDH.

•            Applied knowledge of LAN, WAN, internet technologies.

•            Minimum B2 in English.

Desirable

•            Skills on UNIX, Linux and monitoring tools.

•            Security background configuring Firewalls.

What we offer:

  • Full time job agreement – 12 hours shifts in 24/7 support model.
  • Employment in a stable company with an established position in the global but also at local market;
  • Competitive salary reflecting your experience and knowledge;
  • Attractive annual bonuses;
  • Wide range of non-cash benefits such as private medical care in VIP options, MultiSport, Lunch Pass and more;
  • (Post-COVID) modern office in the city centre;
  • Opportunity for professional development in the international environment by internal and external trainings;
  • Great team work atmosphere in the company awarded with “Great Place to Work” certificate.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.