Director, Strategic Account Service Manager

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: Acts as SME and supports the team with resolving highly complex problems, detecting the root causes, and recommending new procedures.

The ideal candidate will be located near one of our data centers.

Do you have mechanical, electrical and plumbing (MEP) knowledge and outstanding customer facing skills? You'd be a perfect fit!
 

Responsibilities

Technical Support

• Leverages subject matter expertise to anticipate complex and/or high-impact issues. Acts as SME and forecasts training needs and creates training programs to address those needs

Reporting

• Reviews and analyzes key reports from vendors as part of RCA investigation

Site Maintenance

• Advises data centers upon implementation of engineering global standards

Assess Adherence to Policy

• Ensures adherence to the manufacturer’s guidelines and best practices for all repairs performed on all IBX infrastructure

Problem Solving

• Leads root cause analysis and repair of failed components

• Makes recommendations for eliminating potential problems

Collaboration

• Liaises with global construction or design teams on design changes

Design

• Validates design criteria for new principal power installations (e.g. new sub distribution system)

Qualifications

• 10+ years experience

• Bachelors preferred

• SME with critical infrastructure/MEP and Customers Interactions  

We offer Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more.

For NYC residents: In accordance with NYC Pay Transparency Law (https://legistar.council.nyc.gov/LegislationDetail.aspx?ID=3713951&GUID=E7B03ABA-8F42-4341-A0D2-50E2F95320CD&Options=Advanced&Search= ) the salary range for this role is $148K – $264 per year with 30% bonus target.

For CO residents: In accordance with Colorado State Law (https://leg.colorado.gov/bills/sb19-085) the salary range for this role is $134K – $187K per year with 30% bonus target.

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an IBX or office.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com .  Please provide your contact information and let us know how we can assist you.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.