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Director, Global Internal Communications

 

Director, Global Internal Communications

  • JR-124049
  • Redwood City
  • Communications
  • Full time
Director, Global Internal Communications

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Job Summary: Equinix is seeking an experienced communications leader based in our Redwood City, CA headquarters to serve as the Director of global Internal Communications. This will be a person with a passion for integrated communications strategy and storytelling, a focus on employee engagement, and an ability to execute across a dynamic and fast-growing organization.

In this role, you will develop, lead and execute a strategic internal communications program and build an incredible employee experience that supports our strong, vibrant culture and fosters a clear understanding of Equinix’s mission, goals, strategy, and success. Every day, you will play a vital role in ensuring employees are informed, engaged and inspired, and will have the liberty to create, refine and innovate on the experience we provide.

To do this, you will work across the organization to build and refine our internal storytelling efforts and create a programmatic approach that delivers measurable impact. You will ensure your team’s work supports the company’s overall employee engagement efforts and is part of the larger integrated communications programming. You will work cross-functionally and in partnership with the broader Communications team to set the strategy, create integrated communications programming, and develop content that resonates for the global and local audiences. You will also serve as a strategic communications partner to the executive leadership team, to communicators in regions and functions, and to key stakeholders across the organization, providing counsel and support for a broad range of high-profile internal communication efforts.

This role reports into the Senior Director of Executive and Internal Communications and currently manages a team of three well-established and well-versed internal communications professionals, while managing and coordinating others through influence.

Responsibilities

  • Oversee a comprehensive global internal communications strategy, and be responsible for the development, execution and measurement of the programs, initiatives and tactics

  • Drive day-to-day activities, measure results for all campaigns and programs, and demonstrate progress on company and departmental goals

  • Design, build, and roll out creative employee communications programs that increase awareness, understanding, engagement and foster a deep emotional connection across a broad employee base

  • Be an expert storyteller and incredible writer who brings out the magic of Equinix – by finding and developing compelling narratives and holistic campaigns that deeply resonate with employees

  • Bring innovative thinking, creative ideas, an external perspective, global and regional insights, diverse perspectives and higher-level awareness into everything you do

  • Oversee and contribute to key employee events and engagement vehicles – including the quarterly Company Meeting, the intranet (The Hub), Manager Communications and more

  • Develop and refine messaging, including intranet articles, executive emails, briefing documents, talking points, and Q&A documents as needed

  • Lead internal communications strategy and programming for major corporate initiatives like our global ‘return to the office’ / pandemic response, and support initiatives around Community and Belonging, diversity and inclusion, sustainability, and more.

  • Enable, influence, counsel and develop a strong partnership across the broader communications team and with executives, business leaders and the larger organization – especially as it pertains to advising on how to best communicate and amplify key initiatives and priorities

  • Work cross-functionally with executive and functional communications leads to create and deliver well-integrated communication programs, narratives and executive platforms.

  • Constantly experiment with, learn from and adapt our communication strategies, programs and tactics to reach and engage very different sets of stakeholders. Be comfortable injecting passion and creativity, and in trying new things

  • Partner with employees to bring their stories to life

  • Be sensitive, understanding and culturally aware of our unique differences and similarities. Utilize best practices for inclusive, global communications

  • Establish goals and communication strategies grounded in data; leverage analytics to constantly improve and refine your team’s approach

Qualifications

  • 17+ years’ communications experience, ideally having worked with a Fortune 500 B2B technology company desired

  • Bachelor’s Degree in Marketing, Communications, Journalism, or related area preferred

  • Seasoned internal communications professional with a proven track record of managing high-impact, global programs that deliver measurable results

  • Demonstrated excellence in strategic storytelling, writing/editing, project management, strategic planning and execution, executive coaching, event management, crisis management / communications, change management, and multimedia communications

  • Exemplary written, verbal and presentation skills

  • Demonstrated passion for building a strong internal culture

  • Crisis communications experience, as well as experience dealing with sensitive workforce and workplace issues

  • Detail-oriented with ability to handle various tasks simultaneously under multiple deadlines

  • Strong planning and project management skills and the ability to work well under pressure in a fast-paced environment

  • Highly collaborative nature with experience working cross-functionally in a highly matrixed organization where you must partner, manage through influence, and set others up for success

  • Experience in managing a well-seasoned team, helping to build both a strong team dynamic as well as further developing individual’s careers

  • Strong understanding of key technology and communication tools, including PowerPoint, Microsoft Word, SharePoint, and SmartSheets, as well as a willingness and ability to quickly embrace new tools

 

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an IBX or office. 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.