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Director, Enterprise Process Transformation

 

Director, Enterprise Process Transformation

  • JR-130120
  • Toronto
  • Denver
  • Tampa
  • Frisco
  • Business Analysis and Operations Support
  • Full time
Director, Enterprise Process Transformation

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.   

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

About the Role

Equinix is on a transformational journey to meet our future needs as a growing and evolving platform company.  Reporting to the VP, Enterprise Process Solutions as a key member of the Enterprise Process Solutions leadership team, the Director, Enterprise Process Solutions will play an active role in shaping this transformation.  The Director, Enterprise Process Solutions will be a customer-focused self-starter with outstanding decision-making and problem-solving skills and will be proactive, resourceful, and skilled at developing and implementing creative process-centric solutions to business challenges.  We are seeking a business savvy, enthusiastic, and results-oriented professional with highly effective execution and communication skills and proven experience managing multiple projects to completion and building followership quickly.  The successful candidate will be comfortable and able to deliver high quality solutions and deliverables in a highly dynamic, complex, and high-paced environment. 

Responsibilities 

  • Lead teams:  Build, motivate, develop, and lead a matrixed team of process architects, business analysis, and project management resources efficiently and effectively to drive team results, initially as an individual contributor and later as a people manager as the team grows 

Manage transformational process optimization initiatives: 

  • Clearly establish business objectives: Define problem statement, KPIs, objectives, scope, success criteria, approach and align stakeholders; Lead multi-disciplined teams in gathering business rules, requirements, and acceptance criteria for projects 

  • Analyze current state: Understand deficiencies with current processes and associated root causes 

  • Design the future state: 

  • Partner with business leaders, IT (if applicable), and project managers to design, pilot, and implement fit-for-purpose future state processes based on business objectives and requirements 

  • Develop, analyze, and propose options that achieve objectives, balancing effort, cost, impact, and speed 

  • Perform gap analysis  

  • Create roadmaps and roll-out plans: Work with project teams to design an implementation approach and support roll-out 

  • Implementation: Support full implementation and change management to embed and ensure adoption of new processes 

  • Stakeholder management: 

  • Perform stakeholder analysis 

  • Ensure appropriate stakeholder engagement and buy-in 

  • Create and drive broad stakeholder alignment 

  • Resolve stakeholder issues, escalating as needed 

  • Change management :

  • Manage and execute end-to-end change management activities for complex projects, including driving change readiness and impact analysis, supporting the planning and execution of communications, and championing the changes 

  • Support Agile delivery:  Assist teams with rapid delivery of incremental value to stakeholders, leveraging experience with Agile and Scrum methodologies and backlog prioritization 

  • Use best practices:  Determine and apply appropriate methodologies, tools, and best practices for analysis, solutioning, and deployment 

  • Provide business case support:  Lead cost benefit analysis and other ROI/business case analysis 

 

Qualifications and Experience 

  • 10+ years leading global, cross-functional end-to-end process redesign, transformation, and improvement initiatives 

  • 7+ years of people management experience 

  • Experience leading a team of process improvement experts and coaching leaders on new processes 

  • Fluency in translating business objectives and insights into optimal process design 

  • Demonstrated ability to translate lean, six sigma and process improvement tools and methodologies into simple, practical action 

  • Success at leading cross-functional workshops and alignment events 

  • Demonstrated success influencing senior leadership decision making, facilitating problem solving, and mediating conflict 

  • Demonstrated ability to take ownership of work, work autonomously with minimal oversight, and be proactive with communications and task prioritization 

  • Strong business acumen 

  • Solid knowledge of Microsoft suite of Office products, including Visio 

  • Bachelor’s degree 

  • MBA or similar advance degree a strong plus 

  • Lean Six Sigma black belt certification or equivalent experience and/or Agile certification a strong plus 

  • Deep knowledge of and experience with project management methodologies 

  • Comprehensive knowledge and understanding of lead-to-cash processes a strong plus 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

View additional Equal Employment Opportunity information here.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.