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Datacentre Technician III

 

Datacentre Technician III

  • JR-123577
  • London
  • Operations
  • Full time
Datacentre Technician III

Do you have extensive experience within a datacentre environment? Are you a technician who has customer facing experience and would like to be part of passionate company that is expanding fast and can offer plenty of opportunity?

As a Datacentre Technician, you will be part of a team that is at the core of our Equinix Operations department, providing 7/24/365 support to the Datacentre and conducting circuit maintenance, installations and advanced testing.

Responsibilities

Installations

  • Racks and stacks customer equipment
  • Installs customer equipment and cabinets

Queue Management

  • Determines work priorities from the Siebel queue (ticketing system) and ensures adherence to all commit times

Testing/Troubleshooting

  • Conducts carrier circuit testing

Cross Connects

  • Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper and intra-building cross connects
  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
  • Installs and test IBX Link cross connects using Fluke and JDSU testers

Documentation/Reporting

  • Maintains detailed written records of all work activity

Projects

  • Supports fulfillment of projects with direction from senior staff

Training

  • Completes all assigned training in a timely manner

Customer Management

  • Supports customer satisfaction through timely and precise order execution.

Requirements

Essential

  • Knowledge of Datacentre environments
  • Experience in Customer Service, Operation Centres or Datacentres
  • Experience of Cat5e / Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)
  • Willingness to work a shift rota that includes day and night shifts
  • Previous use of bespoke ticketing or helpdesk software

Desirable

  • Extensive computer knowledge and familiarity (Windows 2007/10).
  • Good knowledge of network protocols such as TCP/ IP

Are you interested?

Click apply now

You can also check out our YouTube page to find out more about us: https://www.youtube.com/channel/UC9xshmMk-FKjqKCLOKklQQw

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disabil

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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