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Datacentre Technician (fixed term contract)

 

Datacentre Technician (fixed term contract)

  • JR-127464
  • Stockholm
  • Operations
  • Full time
Datacentre Technician (fixed term contract)

Equinix is the world’s digital infrastructure company, operating 200+ data centres across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have built the larg-est, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Develops technical, process and systems knowledge by working on projects assigned and directed by more senior level Operations Support Engineers.

Job Summary:

Acquires job skills to focus and resolve routine tasks requiring limited judgement based on standard operating procedures. Supports the customers and the overall team.


Responsibilities

Customer Management

  • Supports customer satisfaction with accurate and timely adherence to following basic order execution requirements.
  • Delivers quality customer service experience when interfacing with customers.
  • Discusses time expectations on new deployments, by following standard operating procedure guidelines.
  • May support customers on-site through access and escorting services. 

Queue Management / Reporting

  • Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times.
  • Involved in escalating and expediating higher level orders, upon supervision.
  • Actively follows up on work orders in the queue to support the overall team.
  • Maintains notes and records of activity fulfillment in the ticketing system.

Installations

  • Rack and stack basic customer equipment, with guidance from more senior team members.
  • Supports routine intra-cage and infrastructure installations, under guidance, which may include:
    • Routine ladder racks and basic fiber raceways.
    • Basic cable management and support systems (patch panels).
    • Routine ground cabinets and basic post racks, and may perform tape changes and basic backup necessities.

Cross-Connect and Troubleshooting

  • Supports basic cross-connect troubleshooting.
  • Testing / Troubleshooting
  • Supports basic testing and routine installations of customer assets.
  • Supports standard layer 1 cross-connect certification testing, under supervision.
  • May learn more semi-routine testing, under supervision.

Stakeholder Partnership

  • Supports the operations, logistics, cross functional and security teams when necessary.

Site Management

  • Supports the operations of the IBX (data center) which may include but not limited to, maintenance, site inspections and incident management.

Health and Safety

  • Advocates for health and safety policies and procedures for self and the team.

Projects

  • Supports fulfillment of projects under close supervision.

Training

  • Completes assigned training in a timely manner.

Data show that many applicants apply for a job when they have 100% of what is required. We encourage people to bring their different experiences and background to work. If you are interested in working for Equinix and have found a role that challenges you, please don’t let your reservations hold you back!

At Equinix, we believe that our culture and values are at the heart of our success and it’s our aauthentic, humble, and dedicated people who create the Magic of Equinix. We know we are only as successful as our people, so strive to offer a supportive and progressive working en-vironment where we actively promote learning and development so our people can grow their careers with us.

Equinix is an equal opportunity employer. All qualified applicants will receive considera-tion for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified indi-vidual with disability. We actively champion diversity with a series of networks including Black Connect, Equinix Women’s Leadership Network, and Pride Connect.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.