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Datacentre Operations Assistant

 

Datacentre Operations Assistant

  • JR-122485
  • Dublin
  • Operations
  • Full time
Datacentre Operations Assistant

Equinix is the world’s digital infrastructure company, operating 200+ data centres across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have built the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering outstanding service to our data centre customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Responsibilities

Working with the Datacentre Manager, the Datacentre Operations Assistant provides support to customers and staff alike by coordinating and administering incoming and outgoing deliveries. They will also ensure the facilities are maintained in a clean and professional manner at all time and pay a pivotal role in facilitating the smooth flow of information so tasks can be carried out efficiently and professionally.

  • Assists the Operations Team in Customer Installations
  • Updates customers on assets and deliveries via the Siebel queue and ensures alignment to all pre-defined SLAs
  • Assists Operations Team with running Structured Cabling
  • Maintains detailed written records of all work activity
  • Maintains a log on internal systems of incoming and outgoing deliveries, in line with company procedure, both for accounting and accountability purposes
  • Supports customer satisfaction through timely and precise order execution
  • Operates and co-ordinates incoming and outgoing deliveries, both for internal and external customers, providing prompt and efficient responses and explains on-site procedures. This also includes goods lift supervision during deliveries
  • Lifts equipment up to and in excess of 25kgs - correct Lifting equipment to be utilized where necessary
  • Supervises contractors carrying out work within the Data Centre
  • Maintains a secure site by rigidly following and applying security procedures
  • Ensures health & safety guidelines is followed and raises any issues deemed to be detrimental to cause a hazard
  • Maintains and cleans the site to a suitably professional level, ensuring no items attributed to deliveries cause a hazard
  • Ensures datacentre waste due to deliveries and customer equipment is disposed of in accordance with Equinix policies and procedures

This is an entry level position in our Datacentre team and we are keen to offer more opportunities to the successful candidate and help them move to a Datacentre Shift Technician role within the next 12-18 months.

Requirements

Essential

  • Computer-literacy / IT skills (email, internal systems, Internet etc.). Overall baseline computer knowledge and familiarity (Window Platform)
  • Previous experience in a similar role (Warehouse, Logistics)
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Willingness to progress and develop, and get to a Datacentre Technician role

Desirable

  • Knowledge of the Datacentre environment
  • Experience in Customer Service / Operation Centres / Datacentres / Warehouses / Logistics / Asset Management
  • Knowledge of structured cabling systems
  • Experience/qualification in Manual Handling

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.