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Datacenter Engineer

 

Datacenter Engineer

  • JR-120987
  • Madrid
  • Operations
  • Full time
Datacenter Engineer

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

Equinix Spain is hiring a Datacenter Engineer located in Madrid.

Your main role will be to Provides tier 1 support and triage for system, process, install and technical issues, participating in cross-functional teams to develop appropriate recommendations and implement changes. Develops technical specifications and standards, as well as training materials, and conducts training and user testing.

Responsibilities


Job Summary:


Provides tier 1 support and triage for system, process, install and technical issues, participating in cross-functional teams to develop appropriate recommendations and implement changes. Develops technical specifications and standards, as well as training materials, and conducts training and user testing.

Responsibilities

Technical Support
Provides tier 1 support and triage for IBX (Datacenter) system, process, install and technical issues, including reviewing escalations, identifying problems, determining type of issue and triaging to other teams (e.g., whether to resolve within IBX or send to supervisor or global team)

Process Support/Optimization
Participates in cross-functional teams to review business and/or technical processes within the IBX (Datacenter) , refine or make suggestions for continuous improvement and support implementation of changes

Systems Support
Identifies systems issues (e.g. business system bugs on functionalities, buttons, training gap), making recommendations for and managing the implementation of solutions

Data Support/Analysis
Audits data and issues within the IBX (e.g., local practices/operations against system requirements/Global Charter), creating custom reporting to further understand and analyze the issue, and recommends corrective actions/resolutions; assesses validity and integrity of data being used

Documentation
Authors documentation (can be technical & non-technical) (e.g., technical specifications and standards, SOPs, articles, reports and user manuals) and serves as content owner for standard operating procedures and SME for Global Process Library

Training
Develops training materials and trains others on process support (e.g. IBX Fulfillment, Shipment, service delivery)

UAT
Assists in facilitation of user acceptance testing (UAT) for deploying system and process enhancements to production (e.g. Siebel releases, UI/functional testing)

Project Management
Plans, coordinates and monitors projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)

Requirements

  • Good literacy and numeracy skills and relevant mechanical/electrical engineering qualification.
  • Availability for overtime and on call.
  • Good attendance & timekeeping record
  • Spanish & English fluent
  • Results Driven
  • Teamwork
  • Ownership

What We Offer

  • The opportunity to leave your mark in a company that is growing quickly and still manages to keep a pioneer spirit.
  • A competitive salary and a company culture, that values commitment, respect and fun at work.
     

Want to learn more or apply?

https://careers.equinix.com/es/jobs/search

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.