Data Centre Technician II

Who are we?

Equinix is the world’s digital infrastructure company, operating 200+ data centres across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 75+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have built the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, working as part of a close-knit team maintaining critical facilities infrastructure within our data centres to keep the world’s global companies online.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

As a Datacentre Technician, you will be part of a team that is at the core of our Equinix Operations department, providing 7/24/365 support to the Datacentre and conducting circuit maintenance, installations and advanced testing. You will also be responsible for the daily upkeep and operation readiness of Equinix’s IDC environment.

Responsibilities

Installations

• Racks and stacks customer equipment
• Installs customer equipment and cabinets

Queue Management

• Figures out work priorities from the Siebel queue and ensures alignment to all pre-defined SLAs

Testing/Troubleshooting

• Conducts carrier circuit testing

Cross Connects

• Installs/Tests/Modifies/troubleshoots cross connects per SOPs and ensures proper cable management of: fiber, twisted pair copper, coax and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Installs and test IBX Link cross connects using Fluke and JDSU testers
• Ensures test results are aligned with industry standards.

Documentation/Reporting

• Maintains detailed written records of all work activity
• Build, assess and continually improve internal and externally-facing controlled documentation

Projects

• Supports fulfillment of projects with direction from senior staff

Training

• Finishes the assigned training in a timely manner

Customer Management

• Supports customer happiness through timely and precise order execution

Operational Support

• Responsible for monitoring customer applications and Equinix’s operational architecture through the Control Room. In particular generating daily shift reports
• Respond to alarms in accordance with Equinix procedures
• Perform routine physical tasks associated with the daily upkeep and operational readiness of Equinix’s IDC environment
• Conduct tape rotation tasks daily

This is an opportunity, as a Technician, for you to leave your mark in an organisation that is growing quickly and still runs with a pioneer spirit. Not forgetting of course, a competitive salary and exceptional secondary benefits for you to enjoy.

Requirements

Essential

• Experience in Customer Service, Operation Centres or Datacentres
• Experience of Copper / Fibre Cabling techniques (Installation, Termination & Testing)
• Willingness to work a 24/7 shift rota that includes day and night shifts
• Baseline Knowledge of LAN (Ethernet) and network protocols such as TCP/ IP

Desirable

• Knowledge of Datacentre environments
• Extensive computer knowledge and familiarity (Windows platform)
• Previous ISP or Telco Background
• Baseline Knowledge of network, facilities and security-oriented monitoring systems
• Baseline knowledge of operating systems specifically Microsoft systems administration
• Baseline Knowledge of server infrastructure
• Experience of any of the following technologies whilst not obligatory would be a distinct advantage Cisco Switching/Routing/ASA, FORTINET, (CCNA preferred)
• Degree in IT preferred or equivalent experience

Data show that many applicants apply for a job when they have 100% of what is required. We encourage people to bring their different experiences and background to work. If you are interested in working for Equinix and have found a role that challenges you, please don’t let your reservations hold you back!

At Equinix, we believe that our culture and values are at the heart of our success and it’s our authentic, humble, and dedicated people who create the Magic of Equinix. We know we are only as successful as our people, so strive to offer a supportive and progressive working environment where we actively promote learning and development so our people can grow their careers with us.

Equinix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. We actively champion diversity with a series of networks including Black Connect, Equinix Women’s Leadership Network, and Pride Connect.