Data Center Operations Facilitator

Who are we? 

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Role Statement (Purpose)

The IBX Operations Facilitator is responsible on a daily basis for providing administrative support to the Operations team to allow their time to be better devoted to the day to day running of the business and to meet SLA’s.  The Facilitator supports a campus of data centres across an assigned location with various administrative tasks and ensures the facilities are well maintained. 

Key Responsibilities

• Coordinate consistent office management functions across all IBXs within the assigned campus in line with national standards;

• Build positive working relationships with key stakeholders within and outside the business;

• Manage stakeholder expectations and juggle conflicting deadlines;

• Consider and initiate opportunities for process improvement;

• Support the AU Operations Support team to facilitate effective administration and office operating procedures;

• Effectively manage and track spend across key budget categories within assigned campus under guidance of AU Operations Support team;

• Support the AU Operations Support team with presentation of updates and statistics on campus activities;

• Consistently coordinate daily operational procurement requirements across assigned campus;

• Consistently coordinate and prepare monthly customer reporting requirements across assigned campus to a high level of attention to detail and within expected timeframes;

• Support IBX Manager with ad hoc reports and projects as required;

• Coordinate training activities for local Operations teams across assigned campus;

• Provide support on Operations and company wide events across multiple locations when needed;

• Embody the Equinix culture daily in all interactions with internal and external customers.

Organisational Support Responsibilities

• Managing positive business relationships with key vendors and staff across campus;

• Managing purchase orders, receipting and timely payment of invoices associated with office management responsibilities and other key projects.

• Proactively share suggestions and feedback on changes required across assigned campus.

• General office support such as managing supplies and storage areas, catering orders, courier bookings, staff phone list, mail distribution and coordinating team events on occasion;

• Maintenance of office common areas and equipment;

• Assist with documenting procedures from time to time;

• Provide relief support to other IBX Operations Facilitators when required;

• Assist with workstation setups and tours for new hires to ensure a smooth transition into the business.

Qualifications & Experience:

• 3 years in an administration role

• Advanced level Microsoft Word and Excel

• Experience in purchase ordering ideal, particularly COUPA system

• Data Centre or IT experience advantageous but not essential

Attributes:

• High level of integrity and respect for confidentiality

• Proactive with the ability to work independently or in a dynamic team environment

• Highly organised and ability to prioritise and manage time effectively

• Ability to work across a range of administrative, project and support activities

• Strong customer and service-delivery focus

• Strong written and verbal communication skills

• Ability to communicate effectively with stakeholders at all levels of seniority

• Self-motivated with a positive, can-do attitude

• Strong team player

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.​