Data Center Lead Network Technician (Cable Landing Station Lead Technician)

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

The CLS Lead Technician (CLS Lead Tech) at Equinix’s facility located in El Segundo, CA will be responsible for the operation and maintenance of the submarine cable system equipment located at El Segundo.  He/she will be one the main points of contact within Equinix having responsibility to ensure that all faults, planned work and activation requests are carried out to comply with Service Level Obligations (SLOs), and that all processes and procedures as defined in the submarine cable system Joint System Maintenance Document (JSMD) are being correctly followed. This role requires that all issues are handled efficiently by providing quick resolution or workarounds and status updates in a timely manner. The CLS Lead Tech will be supported by a CLS Tech. In addition to sharing daily responsibility with the CLS Tech for the maintenance and operation of the submarine cable system, the CLS Lead Tech will be available at such times the CLS Tech is not available (such as holidays, vacation, or illness). The CLS Lead Tech will also have available Equinix on-site technicians on an as needed basis subject to coordination with the IBX Customer Operations team. The CLS Lead Tech will report to the Manager, IBX Customer Operations in El Segundo

Responsibilities

• Manage the submarine cable system power feed equipment (PFE), transmission equipment (SLTE), line monitoring equipment (LME), and network management system (NMS) maintenance (scheduled and non-scheduled), operations, and repair under procedures defined in the JSMD or as directed by the submarine cable system Primary NOC (PNOC)

• Coordinate all Equinix associated activities and obligations of the submarine cable landing station, as it relates to submarine cable system, as agreed with the PNOC and submarine cable system owners

• Direct the work activity of the CLS Tech in providing cable landing station services as agreed

• Observe activities to assure compliance with government regulations

• Confer with submarine cable system owners and Equinix senior management to comply with station policy administrative procedures

• Act as First Level escalation point and handle faults related to the submarine cable system network

• Support, proactively manage, and monitor the submarine cable system network as directed by the PNOC

• Analyze and diagnose complex networking problems, identify issues, and resolve faults in coordination with the PNOC and submarine cable system owners

• Liaise and task Equinix personnel to manage and clear both network and customer faults as required

• Liaise with Equinix on-site building support personnel for matters relating to impacts/potential impacts to submarine cable system as it relates to building security, power, and heating/cooling

• Liaise with vendors when required to ensure efficient operation of the submarine cable system network

• Liaise with DHS or other agencies as required to ensure compliance with submarine cable system regulatory obligations in matters such as site access, site visits, views of visitor logs, and preparation of reports

• Communicate with the submarine cable system back up NOC and escalate where necessary both internally and externally in order to meet SLOs

• Activate new services as directed by the PNOC and submarine cable system owners onto the network and ensure quality is maintained by testing and ensuring any network changes are recorded and logged into appropriate databases

• Follow global work instructions as identified in the submarine cable system JSMD procedures and ensure service quality

• Maintain proper documentation and case history in service ticket database as required by the PNOC

• Manage onsite DCN setup and operation

• Coordinate with cable repair vessel(s) during cable repair operations

• Coordinate with submarine cable system Cable Landing Stations in Hong Kong during cable faults and coordinate for COTDR test along with the PNOC

• Reduce downtime on services by providing workarounds and alternatives

• Be available on site during normal business hours and available on a call out basis at all other times as required in the Service Level Obligations

Qualifications

• A college diploma in a related field of study, certification(s) from equipment vendors, and/or industry governing bodies is desired

• Minimum five years of telecom experience in operation and maintenance of submarine cable systems as a Submarine Cable Landing Station technician or Station Manager

• Proven track record in operation and maintenance of a submarine cable system including system testing, fault finding, repairs and safety requirements

• Proven proficiency is required in PFE maintenance and operations including branch unit powering/reconfiguration

• Experience in operation and maintenance of SLTE. Experience with multiple vendors (TE Subcom, Alcatel, Ciena, Infinera, etc.)  is a plus

• Knowledge of submarine cable systems, DWDM systems, trouble ticketing system, and network management systems

• Ability to work independently with minimal supervision

• Team Leader, Team Player, Good Communicator, Flexible, Resourceful, Pro-Active, Multi-Tasking

• Languages: Superb English written and verbal communications skills (Cantonese / Mandarin language is desirable)

The targeted pay range for this position in the following location is / locations are:

• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state:  $71,000 to $126,000

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

NON-SALES ROLES

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. To help you achieve professional and personal goals, we provide competitive compensation and benefits programs that include a blend of rewards to attract, motivate, recognize, and retain talented people like you. We offer you key rewards including base pay and incentive pay, benefits for health and wellness, retirement plans for your future, and recognition programs. We’re committed to our employees by providing ongoing dialogue, education and resources that enable you to thrive and make informed decisions at each life stage.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer (U.S.)).