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Data Center Incident Monitoring Specialist IV (Bilingual)

 

Data Center Incident Monitoring Specialist IV (Bilingual)

  • JR-128072
  • Dallas
  • Operations
  • Full time
Data Center Incident Monitoring Specialist IV (Bilingual)

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: The Equinix Operations Center (EOC) is a 24/7/365 environment encompassing two monitoring functions; Security and Essential Systems. The EOC is also responsible for IBX Incident Management communications. The EOC Specialist will not only display the required skills, but also the willingness to work any of the scheduled shifts. 7a-3p, 3p-11p, 11p-7a

EOC Specialist IV responsibilities include; essential systems monitoring, CCTV and Access Control monitoring, updating and maintaining customer records, providing input to standardized processes, and assisting in compiling investigative information. The EOC Specialist will also process and respond to all transactions within the EOC including customer calls, site calls, incident management calls, and emails. We are looking for applicants with a knowledge of alarm monitoring with experience of, and passion for providing excellent customer service would be a huge bonus!

Responsibilities:

  • Update and maintain all databases and pertinent system information

  • Process inbound requests from customers, carriers, and our sites

  • Process inbound alerts from essential systems and network elements

  • Dispatch service requests, trouble and alarm tickets

  • Process site maintenance and outage notifications

  • Advance trouble cases and emergencies as needed to lead and/or management personnel

  • Provide timely response to all access and CCTV related alarms

  • Ensure timely and accurate input of access information into access control system.

  • Understand and apply company resources such as; databases, software applications, and interpersonal structure

  • Understand Equinix’s processes, policies, service offerings and products

Preferred Qualifications:

  • Associates Degree or equivalent work experience

  • Minimum of 2 years in datacenter systems support or equivalent work experience

  • Minimum of 2 years security industry service or transferable skills

  • Experienced with HVAC systems, alarm monitoring systems, AC and DC power systems.

  • Familiar with CCTV and Access System software and hardware.

  • Ability to make clear timely decisions while applying excellent written and verbal communication skills.

  • Proficient with Microsoft Office Suite

  • Must be Bilingual in Spanish and English. (Spoken and Written)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Learn more about Equinix:

Who We Are

Magic of Equinix

Stay connected: LinkedIn , YouTube , Facebook , Twitter

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.